Workday Configuration & Support Specialist

Location: 100% remote. Candidates based in Peru are preferred, but we welcome applications from professionals located across the region.

Contract Rate: Rate for this position is expected to fall within a competitive market range. Final rate will be determined based on relevant experience and overall fit for the position.

NTT DATA is seeking a highly experienced Senior Workday Functional Consultant to support enterprise platform optimization, annual financial closure readiness, reporting reliability, controls, documentation, and knowledge transfer.

This is a deliverable-based consulting role focused on analyzing and improving selected PMIS and Workday processes, identifying operational and financial-control risks, supporting approved enhancements, and developing practical documentation and handover materials. The ideal candidate combines strong ERP functional expertise with experience in close financial activities, reconciliations, controls, business-process improvement, functional design, testing, and stakeholder engagement.

Responsibilities

• Review selected PMIS and Workday business processes, configurations, reports, interfaces, closure dependencies, and operational documentation related to annual financial closure.
• Assess year-end readiness and identify operational, financial-control, reporting, integration, security, audit-readiness, and business-continuity risks.
• Prepare an inception report and detailed work plan covering scope, methodology, assumptions, dependencies, stakeholders, milestones, and information requirements.
• Develop process maps, gap analyses, functional requirements, control points, and recommendations for priority improvements.
• Define priority reports, reconciliation specifications, validation scenarios, exception-handling guidance, and evidence-retention practices.
• Support the controlled definition, testing, documentation, and readiness assessment of approved PMIS and Workday enhancements.
• Produce functional designs, test scenarios, test evidence, issue logs, implementation-readiness recommendations, user guidance, and knowledge-transfer materials.
• Create a financial closure runbook, lessons-learned summary, residual-risk assessment, improvement backlog, and executive handover package.
• Collaborate with business and technical stakeholders and submit defined deliverables for review and acceptance.

Required Experience

• Minimum 7 years of progressively responsible experience in enterprise applications, ERP functional support, financial systems, project management systems, or related business-process environments.
• Demonstrated experience with Workday or comparable ERP platforms.
• Experience supporting processes involving Financials, Project Management, Procurement, Grants, Budget, Reporting, Human Resources, or related enterprise functions.
• Demonstrated experience with year-end or financial closure readiness, reconciliations, controls, process improvement, functional design, testing, documentation, and stakeholder validation.
• Experience producing executive analyses, risk registers, process maps, functional requirements, test evidence, runbooks, lessons learned, and knowledge-transfer materials.
• Strong analytical, writing, facilitation, and stakeholder communication skills.
• Ability to communicate complex functional and technical information to business and technical audiences.
• Excellent written and verbal communication skills in English.
• Ability to handle sensitive financial, operational, and organisational information with discretion.

Nice-to-Have

• Previous experience supporting PAHO, WHO, or another international organisation.
• Experience supporting integrated enterprise platforms in multilingual, multi-country, or highly governed institutional environments.
• Experience with audit readiness, internal controls, continuity planning, and mission-critical operating procedures.
• Familiarity with PMIS, Workday Reporting, integrations, and formal change-control practices.
• Working knowledge of Spanish.
• French and/or Portuguese language skills.

Tools & Technologies