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Microsoft System Administrator (Senior / Junior)

Position / LCAT: Microsoft System Administrator Level: Senior and Junior Lead Designation: N/A Location: Fort Belvoir, VA

Role Summary

Supports the identification and resolution of automation and information technology hardware and software issues to maintain at least a 99% system availability rate. Senior administrators perform administration and maintenance of Windows-based servers, apply DISA STIGs, deploy applications, and conduct system upgrades across multiple supported networks. Junior administrators perform installation, configuration, administration, and monitoring of end-user IT automation equipment including baseline imaging, performance optimization, patching, and updating.

Responsibilities

Senior Level

Perform administration and maintenance of Windows-based servers, including daily system checks; record 100% of findings and statuses
Ensure all Microsoft Windows Server and installed features/applications have the latest DISA STIGs applied within 30 calendar days of release
Apply vendor security updates and hotfixes to address ACAS findings and organizational security mandates within 14 calendar days
Provide detailed system matrices of supported systems and applications including utilization, uptime, storage availability, and performance
Deploy in-house developed, COTS, and GOTS applications to production, integration, and staging servers within 2 business days
Conduct system upgrades; planning phase within 15 business days of upgrade request
Ensure availability and accessibility of approximately 20 Microsoft IIS websites hosted across five networks
Provide Continuity of Operations (COOP) planning, evaluation, and execution bi-annually
Notify Government of unscheduled outages within 30 minutes; record to operations log within 4 hours
Provide after-hours on-site support with 2-hour response time
Monitor and manage trouble tickets assigned to the Systems Administration branch

Junior Level

Perform installation, configuration, administration, and monitoring of end-user IT automation equipment, including baseline imaging, performance optimization, patching, and updating
Perform maintenance and functionality checks of conference rooms to ensure computer, video-teleconference, and voice IT equipment are operational
Identify, prioritize, track, and resolve end-user automation hardware and software issues to maintain 99% system availability
Provide comprehensive inventory and automation capability matrices monthly or as requested
Analyze technical support requests and provide solutions within 10 business days of receipt
Coordinate with Property Book Office to manage equipment issue and turn-in process for end-user IT equipment
Perform daily printer management duties including paper and toner supply maintenance
Provide after-hours on-site support with 2-hour response time

Required Qualifications

Senior Level

Eight years of progressively responsible experience in server administration, including supporting and managing servers in a production environment
Five years of experience identifying and analyzing server requirements; planning the design and deployment of new technologies and upgrades
Five years of experience applying industry best practices on Windows Server 2016 and later operating systems
Eight years of experience on server administration in Microsoft Windows environments, including configuration, performance monitoring, and tuning
Four years of management experience
Microsoft Active Directory, DNS, DHCP experience
Three years of experience serving as a team leader
Five years of experience mentoring junior personnel
Five years of experience applying systems patches and STIGs on Microsoft Windows Server 2016 and later
Four years of experience using PowerShell and other scripting languages to automate common and repeat tasks
Microsoft Certified Solutions Associate (MCSA) or Windows Server 2012/Windows Server 2016 Certification