# VP of Client Services at Nortal > Remote · Latin America · Director+ · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Anortal%3A5274188007 (read 2026-11-12). ## Facts (observed) - Company: [Nortal](https://alderhq.app/companies/nortal) - Location text: Latin America - Remote; Latin America - Remote - Where it can be done from (inferred): Remote · Latin America (evidence: "Remote role open worldwide") - Posted: 2026-10-23 (20 days ago) - First seen by alder: 2026-11-07 · last verified: 2026-11-07 - Reposted: 0 times · edited: 0 times - Apply on the employer's site: https://job-boards.greenhouse.io/nortal/jobs/5274188007 ## Pay and sponsorship - Posted pay: not posted ## Description (the employer's text) Join Nortal for your next big adventure. We are seeking VP of Client Servicesto join our team, grow with us, and teach us a few things along the way. Why join Nortal - Say Goodbye to Micromanagement: We champion autonomy, open communication, and respect for diversity as our core values. - Outcomes Over Hours: We believe in a work model focused on impact, providing you with the flexibility to balance your professional success with your personal well-being. - Vibrant Community: Join our close-knit LATAM remote team and connect through tech talks, virtual coffee breaks, and team-building activities. - Support from Day One: Our People Care team is here to support you throughout your journey, from wellness check-ins to professional growth. Our benefits ✨ - Competitive USD salary. - 100% remote work: While you can work from anywhere, you’re always welcome to connect with teammates and grow your network at our coworking spaces across LATAM. - Paid time off & national holidays: Take the time you need according to your country’s regulations while receiving your full salary. - Sick leave: Focus on your health without stress. Take the necessary time to recover and feel better. - Annual credit: Spend it on the perks you love to enhance your work-life balance. - Team-building activities: Join us for coffee breaks, tech talks, and after-work gatherings to bond with your Nortal family and feel part of our vibrant community. - Birthday off: Enjoy an extra day off during your birthday week to celebrate in style with friends and family. About the project As a VP of Client Services, you will own and grow our portfolio of US clients by 10–15%+ every year. You'll lead a team of Customer Success Managers (CSMs), be the senior relationship holder for our clients' leaders, and own the portfolio's revenue forecast and margin. What you’ll do Grow the US portfolio - Manage our portfolio of US clients and grow each account to $20M+ in annual revenue. - Spot growth potential across the current portfolio: new business units, new stakeholders, and new service lines we can sell to clients we already serve. - Build a yearly growth plan per account: where we'll expand, what's at risk, and what we'll do about both. - Lead renewals, contract extensions, and rate negotiations. Lead the Client Success team - Lead, coach, and grow a team of CSMs so they hit their account growth targets. - Set clear goals per CSM and account, and review progress every month. - Raise the bar on how the team plans accounts, runs business reviews, and works in the CRM. Build a network inside our clients - Build trusted relationships with client executives, from IT leaders to the C-suite. - Map each client's organization and widen our network beyond our first contacts. - Keep in touch with contacts who change companies, and turn those moves into new opportunities and referrals. Protect service quality - Work with Delivery and Technology to make sure we deliver with quality and sell what we can deliver well. - Step in early when a client is unhappy, and stay until the problem is fixed. - Run quarterly business reviews that show the value we delivered and agree on what comes next. Own the numbers - Own the portfolio's revenue forecast, and explain any gap before it becomes a surprise. - Track margin per project and account, and act when it slips. - Work with Finance on monthly forecasting, budget, and pricing decisions. What makes you a great fit - 5+ Years in a similar client services, account leadership, or client success leadership role at a technology company (IT services, software engineering services, or digital consulting). - A record of growing an existing client portfolio, with direct ownership of revenue targets. - Experience leading a team. - Experience managing US enterprise clients from LATAM, with nearshore or global delivery teams. - Solid financial skills: revenue forecasting, project margin, P&L, pricing, and contract negotiation. - A genuinely social profile: you enjoy meeting people, building relationships, and keeping them over time. - Availability to travel regularly to the United States. --- Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Anortal%3A5274188007 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.