# Account Manager - Broadband (Southeast Territory) at National Information Solutions Cooperative (NISC)

> United States · Unspecified · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Anisc%3A8300914 (read 2026-11-04).

## Facts (observed)

- Company: [National Information Solutions Cooperative (NISC)](https://alderhq.app/companies/national-information-solutions-cooperative-nisc)
- Location text: Any NISC Location or Virtual; Atlanta, GA; Cedar Rapids, IA; Lake Saint Louis, MO; Mandan, ND; Virtual
- Where it can be done from (inferred): United States (evidence: "Location: Any NISC Location or Virtual; Atlanta, GA; Cedar Rapids, IA; Lake Saint Louis, M")
- Posted: 2026-10-19 (16 days ago)
- First seen by alder: 2026-11-02 · last verified: 2026-11-04
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://job-boards.greenhouse.io/nisc/jobs/8300914

## Pay and sponsorship

- Posted pay: not posted
- Market band for similar posted roles (Atlanta, n 163): p25 $65k, median $98k, p75 $140k

## Description (the employer's text)

### About NISC

NISC develops and implements enterprise-level and customer-facing software solutions for over 1,200+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team.

### Position Overview

This position reports to the Broadband Team Lead, Account Management, and has significant contact with existing Members/Customers. Responsible for building and managing relationships while maintaining a high level of member/customer engagement through interaction, communication and traveling onsite to member/customer locations within the assigned territory of the Southeast Territory. Southeat Territory included the following states: Arkansas, Tennessee, Kentucky, Mississippi, Alabama, Georgia, Florida, South Carolina, North Carolina, Virginia.

Essential Functions:

- Proactively communicate requirements to the Members in assigned territory.
- Develop and maintain strong, professional relationships with all existing Members/Customers
- Regularly visits with Members/Customer sites in assigned territory with an onsite engagement/visit,
- Actively engages existing Members/Customers to ensure satisfaction and timely resolution of issues
- Maintains accurate records of all member interactions, proposals, and current negotiations, utilizing SalesForce, Service Now, Smartsheet and Office 365
- Maintains an up-to-date knowledge of the NISC solutions and services we provide to Members/Customers
- Updates appropriate databases including SalesForce and Service Now with current Members/Customers regarding organizational profile, product and services utilization, satisfaction levels, etc.
- Attends conferences and trade shows as appropriate to promote NISC‘s solutions to current and prospective Members/Customers
- Participates as appropriate in industry association forums, councils, and conferences
- Proactively reviews the Member’s use of NISC’s solutions and related satisfaction and seeks to remedy issues and problems by providing support or training
- Provides information and solutions to Members to facilitate their full utilization and optimization of the NISC products and services purchased
- Monitors support cases and requests for all assigned Members and coordinates appropriate prioritization that will maximize NISC’s responsiveness to Members
- Assesses the Member’s need for additional training and coordinates resources
- Other duties as assigned
Desired Job Experience:

- Generally, requires 10+ years of account management, product sales and/or support experience either at NISC or similar related experience
- Exceptional customer relationship management skills
- Ability to establish credibility and project an executive presence to interact effectively with current and prospective Members/Customers and industry representatives at all levels of their organization
- Strong knowledge of rural electric cooperative and municipal utility industry, rural broadband industry and related current events and trends
- Ability to understand the dynamics and issues related to the life cycle of a Member’s IT solution and effectively counsel them on potential opportunities for improvement.
- Strong negotiating skills
- Ability to identify and effectively resolve key issues with clients
- Knowledge of the industry IT standards, terminology, and typical work processes
- Project management skills
- Possess excellent writing, editing, communications and interpersonal skills
- Possess superior presentation skills to audiences of all sizes
- Experience with SalesForce, Service Now, and Office 365
- Ability to maintain the highest level of professionalism and ethical behavior

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Anisc%3A8300914 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.