About NISC

NISC develops and implements enterprise-level and customer-facing software solutions for over 1,200+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team.

Job Summary

The Director of Financial Services & Analytics is responsible for supporting profitable performance, risk optimization, and member/customer value across the credit card portfolio. This role will support portfolio performance, payment applications, product performance, customer and lifecycle management contributing to the overall strategy, and will assist in P&L analysis. The role will partner closely with Finance, Risk, Marketing, Operations, and Technology to optimize acquisition, engagement, retention, and payment processing performance.

Essential Duties

Credit Card Portfolio Strategy & Management

Support VP in P&L management including revenue, billing performance, interchange, fee income, and expense management
Develop and contribute to strategic growth around acquisition, activation, and usage
Support pricing strategy development, line assignment, balance transfer strategy, and promotional programs
Monitor portfolio performance and recommend actions to improve risk-adjusted returns
Evaluate new product features, rewards structures, and partnership opportunities

Analytics & Decision Science Leadership

Develop and maintain segmentation models, profitability modeling, lifetime value analysis, and forecasting
Support test-and-learn experimentation frameworks (A/B testing, champion/challenger models)
Translate data insights into actionable business strategies
Build and evolve customer and internal facing payment applications, dashboards and KPIs for executive reporting
Serve as subject matter expert in SQL-based data environments; extract, manipulate and interpret large transactional datasets.

Credit Risk & Compliance

Ensure adherence to regulatory requirements
Support internal audits and regulatory exams

Treasury Knowledge

Partner with Finance and Treasury to analyze payment flows and provide recommendations to settlement timing, liquidity forecasting, and transaction cost management
Oversee payment operations within utility/banking frameworks, ensuring operational efficiency and financial control
Evaluate and improve billing processes, interchange optimization, fee income, and cost of funds
Analyze transaction lifecycle performance including authorization rates, disputes, fraud exposure, and chargebacks ratios and improve payment acceptance
Develop strategies to reduce chargeback

Customer Lifecycle Management

Optimize customer journey from acquisition through retention
Develop activation campaigns and engagement strategies
Identify attrition risk and implement retention strategies
Drive digital engagement and card-on-file strategies

Cross-Functional Leadership

Collaborate with Finance on forecasting and capital planning
Partner with Marketing on targeted campaigns and acquisition strategy
Work with Technology to enhance data infrastructure and reporting
Support relationships with payment processors, banks, networks (e.g., Visa/Mastercard), and external vendors

Knowledge, Skills, & Abilities

Required

8+ years of experience in payment processing portfolio management, treasury management, or financial analytics
Strong understanding of , pricing strategy, and portfolio optimization
Advanced analytical capability (SQL, LLM’s, Python, R, SAS, or similar tools)
Experience supporting P&L analysis, forecasting and reporting or large product portfolio
Proven leadership experience managing analytical and/or product teams