About us

NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries

The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.

NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.

About the Role

We’re seeking a sharp, trusted, and highly autonomous Enterprise Solutions Engineer to help drive NinjaOne’s expansion into the enterprise market. This is a builder role, your chance to shape how we engage complex accounts, scale technical wins, and define what great looks like in enterprise pre-sales. You’ll own the full technical sales cycle, from discovery and architecture through proof-of-concept and implementation, while partnering closely with AEs to influence deal strategy and deliver real-world impact. You won’t just run demos, you’ll build the playbooks, tools, and repeatable processes that help us scale. If you’ve done this before in B2B SaaS, thrive in high-stakes environments, and want your work to directly shape the next chapter of NinjaOne’s growth, we’d love to hear from you.

Location: We are flexible on remote work from home if you reside in one of the following U.S. states: GA

Travel Requirement: ~ 30%, including strategic customer meetings, industry events, and team collaboration

What You’ll be Doing

Own the full pre-sales technical experience for enterprise accounts—guiding prospects through evaluation, product demos, architecture design, and proof-of-concept stages
Collaborate closely with Account Executives and Sales Leadership to drive growth and align technical value to business goals
Partner with onboarding and Customer Success teams to accelerate time-to-value and ensure long-term adoption success
Support the review and alignment of technical content within RFPs and RFIs without owning full proposal management
Serve as a strategic voice between Sales and Product—surfacing feedback, identifying feature gaps, and influencing roadmap direction
Build and maintain reusable technical assets including lab environments, demo flows, battlecards, and scripts to support a scalable AE-to-SE model
Represent NinjaOne at enterprise-facing industry events, conferences, and customer forums
Help shape the future of the Enterprise SE function as a founding member of the team, contributing to playbooks, processes, and cross-functional alignment
Other duties as assigned

Technical Requirements

Proficiency in Windows environments (registry, services, performance troubleshooting)

Familiarity with Linux/macOS systems and basic command-line troubleshooting

Strong understanding of networking concepts, including DNS, VPNs, firewalls, and endpoint protections

Hands-on experience with ITSM platforms and endpoint lifecycle management

Scripting experience in PowerShell, JavaScript, &/or VBScript is strongly preferred

Comfortable navigating complex IT ecosystems and integrating with existing infrastructure

Experience with Salesforce, Jira, Highspot, or equivalent systems is required

About You

5+ years in a pre-sales engineering, solutions architecture, or technical consulting role supporting enterprise B2B SaaS customers

Brings deep domain knowledge in enterprise IT operations, RMM, endpoint management, and ITSM-adjacent platforms

Evolved from a technical background (e.g., TAM, support, systems engineer), with practical insight into IT operations at scale

Strong communicator with executive presence—able to tailor messaging for admins, architects, and senior business stakeholders

Understands how IT teams evaluate, implement, and scale solutions—along with insight into the limitations of legacy platforms and the shift toward unified, modern alternatives

Known for high emotional intelligence, technical credibility, and a customer-first mindset