About us

NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries

The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.

NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.

About the Role

We are growing and expanding our Endpoint Management Product team and are looking for a Product Manager to join a group of PMs working together on the foundational capabilities that power NinjaOne’s endpoint management platform. This role reports to the VP, Product Management and operates as part of a highly collaborative PM team focused on building and evolving the core building blocks of endpoint management.

This role covers core platform capabilities such as Automations/Scripting, Policies, Agents, Device/Organizational dashboards, and other foundational features that underpin everything customers do in NinjaOne. While these capabilities are deeply technical in nature, this is a product role focused on defining the right features, workflows, and abstractions that allow IT teams and MSPs to manage endpoints efficiently, safely, and at scale.

You will work closely with engineering, design, and cross-functional partners to shape product direction, define roadmaps, and deliver high-impact endpoint management capabilities. You’ll also collaborate closely with other Product Managers to ensure NinjaOne continues to lead the market in how modern endpoint management platforms are designed, used, and evolved.

If you enjoy building core product capabilities, working close to real-world IT use cases, and helping define what “great” looks like in endpoint management, we’d love to hear from you.

Location - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA, *IL, KS, ME, MA, MD, NJ, NC, NY, OH, OR, TN, TX, VA, & WA.

What You’ll be Doing

Product Vision & Leadership

Help define and evolve the vision for NinjaOne’s core endpoint management capabilities, ensuring we continue to lead the market in functionality, usability, innovation and flexibility.

Roadmap & Prioritization

Contribute to and own key parts of the core platform roadmap. Evaluate opportunities, set priorities, and make trade-offs that deliver the most value to customers and the business.

Endpoint Management Capabilities

Drive product direction for core features such as automations, policies, agent behaviour, configuration models, and other foundational capabilities used across the platform.

Cross-Functional Collaboration

Work closely with engineering, design, support, and other stakeholders to bring new capabilities from concept to delivery, ensuring features are well-defined, usable, and solve real customer problems.

Customer & Market Insight

Engage with customers, MSPs, and internal teams to understand how endpoint management is used in practice. Translate those insights into product improvements and new capabilities.

Product Craft & Execution

Write clear product requirements, define workflows and edge cases, and ensure features are delivered to a high standard. Iterate based on feedback and usage data.

Platform & Ecosystem Thinking

Ensure core platform capabilities work cohesively across NinjaOne and enable other product areas to build on top of them effectively.

Other duties as needed

About You

Bachelor’s degree in Computer Science, Information Technology, or a related field
5+ years of experience in IT or technical roles such as managing or working in an IT helpdesk, at an MSP, or in an internal IT team.
2+ years of Product Management experience in an RMM/Endpoint Management role
Background in system administration, such as:
Windows, macOS, or Linux administration
Endpoint management, device configuration, automation, or scripting