# Product Manager - MSP Billing at NinjaOne > Remote · United States · Unspecified · Product · open. Source: https://alderhq.app/jobs/greenhouse%3Aninjaone%3A4470142009 (read 2026-11-11). ## Facts (observed) - Company: [NinjaOne](https://alderhq.app/companies/ninjaone) - Location text: United States; California; Colorado; Connecticut; Florida; Georgia; Illinois; Kansas; Maine; Maryland; Massachusetts; New Jersey; New York; North Carolina; Ohio; Oregon; Tennessee; Texas; Virginia; Washington - Where it can be done from (inferred): Remote · United States (evidence: "Location: United States; California; Colorado; Connecticut; Florida; Georgia; Illinois; Ka") - Posted: 2026-11-05 (6 days ago) - First seen by alder: 2026-11-06 · last verified: 2026-11-11 - Reposted: 0 times · edited: 0 times - Apply on the employer's site: https://job-boards.greenhouse.io/ninjaone/jobs/4470142009 ## Pay and sponsorship - Posted pay: $150k–$200k per year (from the listing's pay field) - Market band for similar posted roles (New York, n 134): p25 $161k, median $200k, p75 $229k ## Description (the employer's text) ### About us NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. ### About the Role We are growing and adding a Product Manager to our team. As the Product Manager for NinjaOne's billing product, you will own how Managed Service Providers (MSPs) turn the services they deliver into accurate, timely invoices. You will shape the product vision, define the feature roadmap, and work with engineering, design, and other cross-functional teams to bring new billing capabilities to life. You will prioritize the product backlog and ensure timely, high-quality releases that align with market needs and business objectives. MSP billing is unusual: contracts mix per-user, per-device, block-time, and project work; licenses arrive from distributors and vendors on their own cycles; and every month the finance team reconciles all of it against the PSA, the accounting system, and the general ledger. We are looking for someone who has lived that process. Above all, we are looking for someone with the instincts of a great product manager: a genuine curiosity about why things break, a drive to understand a problem deeply before reaching for a solution, and the judgment to decide what matters most when everything feels urgent. You listen closely to customers, test your assumptions against data, and communicate clearly with engineers, finance teams, and executives alike. Paired with that, deep first-hand understanding of how an MSP quotes, bills, reconciles, and closes its books matters more to us than years of formal product management experience. If you have run billing at an MSP, administered a PSA, or managed the monthly close for an IT services business, and you want to build the tool you wish you had, we would love to hear from you. ### What You'll Be Doing - Product Vision and Strategy: Develop and articulate the vision for NinjaOne's MSP billing product and define a strategy that aligns with how MSPs sell, deliver, and bill for their services. - Roadmap and Prioritization: Own the end-to-end billing roadmap, from quoting and contract setup through invoicing, reconciliation, and hand-off to accounting. Evaluate features, set priorities, and ensure initiatives ship on time and within scope. - Billing Model Design: Define how the product supports the full range of MSP billing approaches, including per-user, per-device, block-time, fixed-fee, and project billing, along with proration, mid-cycle changes, true-ups, and credits. - Quoting and Proposals: Shape the quote-to-cash flow so that proposals, agreements, and recurring services feed cleanly into billing without rekeying. - Distributor and Vendor Integrations: Partner with engineering on integrations with distributors such as Pax8 and with vendor licensing programs such as Microsoft's New Commerce Experience, so that license quantities, costs, and billing cycles stay in sync. - Accounting and Finance Alignment: Ensure the product handles tax codes, cost of goods, margin, and reconciliation in a way finance teams and their accountants trust, and that invoices and payments flow correctly into accounting systems. - Market and Customer Insight: Talk to MSP owners, service coordinators, and finance staff to understand where billing breaks down today. Translate those insights into product requirements that solve real problems. - Collaboration and Leadership: Work closely with engineering, sales, marketing, and support to deliver a product that exceeds customer expectations. Lead cross-functional initiatives through development, launch, and adoption. - Integration and Ecosystem Planning: Coordinate with other product managers so that billing integrates smoothly with NinjaOne's ticketing, documentation, asset management, and the wider platform. --- Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Aninjaone%3A4470142009 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.