At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

This role will assist the Americas’ Director of Compensation and Benefits in supporting the benefits portfolio for NiCE. The role will assist employees with their benefits issues and concerns as well as interface with our Benefits Consultants and Vendors to anticipate issues and proactively address them. This individual will play a key role in the employee experience for all regional employees.

Responsibilities

Main point of contact for employee benefits questions and issues for NiCE employees. Ability to collaborate with others to find creative solutions to issues
Manage end-to-end leave of absence administration, including FMLA, ADA, state and local leave programs, parental leave, and disability claims, while serving as the primary owner for all disability and leave-related payroll processing, benefit deductions, and pay reconciliation activities
Review NiCE’s monthly benefits invoices for accuracy to ensure the correct amounts are paid
Maintain the New Employee Orientation (NEO) benefits presentation and present to employees as needed
Assist in all aspects of the open enrollment process to ensure changes are communicated to the vendors and payroll department in a timely manner
Interface with NiCE’s Accounts Payable department to ensure all billing documentation has been reviewed and provided so that payments are made promptly
Proactively provide input and make recommendations for new programs and ways to improve existing
Maintain knowledge and understanding of federal and state regulations, ensuring compliance of programs and practices
Assist in reviewing proposals from vendors to ensure top-notch benefits programs while maintaining a cost efficient
Interface with Payroll team to ensure correct employee deductions for all benefits, and collaborate to resolve any issues

Must Have

5+ years’ experience in benefits administration, preferably in the high-tech employer space
Demonstrate knowledge and understanding of principles and practices of benefits and regulatory and compliance issues on the Federal and State level.
Ability to empathize and partner with employees to assist them with getting all potential value from the NiCE benefits portfolio.
Proven ability to effectively communicate and influence at all levels of the employee benefits process.
“Hands on” with strong attention to detail
Strong project management skills
High energy, proactive, passionate
Experience with ADP Vantage is a plus

A bachelor's degree in human resources, education or similar field or equivalent.

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.