Redefine the future of customer experiences. One conversation at a time.

At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

Location: This is an onsite role based at Nextiva’s Scottsdale headquarters (9451 E. Via de Ventura, Scottsdale, AZ 85256). Working together onsite strengthens how we operate, enabling faster decisions, clearer communication, and stronger execution, so you can make a greater impact and move work forward with speed and clarity.

In-Office Expectation: This role is expected to work onsite five days per week, supporting a highly collaborative, in-person team environment.

The Small Business Sales Manager’s mission is simple… to grow the business and lead a team of SB Sales Account Executives enabling everyone to grow their career and make an impact!

The Manager will drive results of a team of 8-10 quota-carrying AEs by developing the team and driving daily sales activity in accordance with Nextiva’s sales methodology to exceed assigned monthly sales revenue targets. They will view challenges as opportunities and look beyond the quota to focus on potential, never settling. They have the ability and desire to thrive in a fast paced, rapid growth environment, with perseverance to find creative and effective ways to increase productivity and results.

The Manager will be a player-coach. They will develop skills of their team, hold everyone accountable and inspire a high-performance culture. They will be hands on and lead from the front, personally demonstrating the skills required to succeed. When needed, they will step in and close business to ensure the team exceeds their target. They will be approachable, available, accountable, and trustworthy. Finally, they will be organized and planful, always ensuring there is a structured path for each member of their team daily, weekly, monthly and quarterly.

You will Rock this Role if you have the following characteristics:

Manage Execution

Use a structured yet agile Customer Centric methodology to understand the customer’s needs and propose solutions for their business
Proactively manage pipeline, accurately forecasting daily/weekly/monthly bookings for each AE and the team
Manage team and AE productivity with consistent measurement and inspection of sales performance and KPIs
Coach and support AEs in generating and qualifying leads, leading product demo, handling objections and closing to exceed quota
Maintain an Amazing Service culture, starting from the customer’s initial contact
Develop a sense of urgency to close all customer conversations to beat the competition

Build Effective Teams

Lead from the front, being resilient, with passion and desire to win
Hold regular 1:1’s and team meetings to review previous results, active and aged pipeline, discuss lessons learned and coach areas for improvement
Hold AEs accountable to daily performance standards/KPIs
Teach and demonstrate strong value-selling behaviors that will drive results when needed
Stay current on industry developments and teach your teams to drive continuous improvement in sales skills and product knowledge
Understand how to motivate the team, and implement team contests/recognition to boost competition and instill fun
Develop simplicity, forward-thinking and caring in the team culture
Manage under performers proactively, with transparent communication, improvement plans and replacement criteria to maintain high standards of performance and ensure team success