Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

Global Billing Manager position with New Era Technology offers you the following:

Full Benefits
Medical
Dental
Vision
401K match
7 company holidays + generous PTO

*** This position requires residence in the United States and legal authorization to work in the U.S. Please note that under our immigration sponsorship policy, if sponsorship needs are not disclosed during the application process, the company will not provide immigration sponsorship during employment now or in the future.

The Global Billing Manager is responsible for overseeing and managing all billing operations across New Era Technology's global footprint in the Americas, EMEA, and APAC regions. The Global Billinig Manager ensures accurate, timely, and compliant invoicing for our 20,000+ customers worldwide while managing complex billing systems for managed services, cloud solutions, professional services, and technology products. The Global Billing Manager will lead process improvements, ensure compliance with international billing regulations, and collaborate with Finance, Sales, and Operations teams to optimize billing workflows and enhance customer satisfaction.

PRIMARY DUTIES

Oversee end-to-end global billing operations including invoice generation, approval workflows, and distribution across all regions
Manage billing for multiple revenue streams including managed services contracts, professional services, cloud subscriptions, and hardware/software sales
Ensure compliance with international billing regulations, tax requirements, and revenue recognition standards (ASC 606)
Develop and implement billing policies, procedures, and best practices to standardize processes across global operations
Lead monthly billing cycles and coordinate with regional teams to ensure accuracy and timeliness
Resolve complex billing disputes and work closely with Sales and Customer Success teams to address customer inquiries
Partner with Finance team on revenue forecasting, month-end close activities, and financial reporting
Manage integrations between CRM, ERP, and billing systems to ensure data accuracy and streamline workflows
Drive automation initiatives and system enhancements to improve billing efficiency and reduce manual processes
Lead and develop a team of billing professionals across multiple time zones and regions
Coordinate with Legal and Contracts teams to ensure proper billing terms and conditions

EXPERIENCE

Minimum 7-10 years of progressive experience in billing, revenue operations, or finance roles
At least 3-5 years in a management or supervisory capacity
Experience in technology services, managed services, or SaaS industry strongly preferred
Proven track record managing global billing operations across multiple regions and currencies
Demonstrated experience with complex billing structures including recurring revenue, usage-based billing, and professional services
Experience implementing or optimizing billing systems and automation tools
Background working in a high-growth or private equity-backed environment is a plus

COMPETENCIES

Knowledge of billing systems, ERP platforms, and financial software (e.g., Dynamics 365 Business Central, Dynamics-GP, ConnectWise, SAP, Oracle, NetSuite, Salesforce)