# Desktop Support Technician - Entry Level at New Era Technology

> United States · Junior · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Aneweratech%3A8817755002 (read 2026-11-10).

## Facts (observed)

- Company: [New Era Technology](https://alderhq.app/companies/new-era-technology)
- Location text: San Jose, CA; North America
- Where it can be done from (inferred): United States (evidence: "Location: San Jose, CA; North America")
- Posted: 2026-09-23 (48 days ago)
- First seen by alder: 2026-11-07 · last verified: 2026-11-07
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://job-boards.greenhouse.io/neweratech/jobs/8817755002

## Pay and sponsorship

- Posted pay: not posted
- Market band for similar posted roles (SF Bay Area, n 262): p25 $70k, median $98k, p75 $124k

## Description (the employer's text)

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

### Job Summary

We are looking for an Entry-Level Desktop Support Technician (L1) to join our team and provide onsite technical support to end users.

This is an entry-level opportunity and is ideal for a recent graduate or candidate with up to 1 year of IT support experience. The selected candidate will receive hands-on training and guidance to develop their desktop support and troubleshooting skills.

The ideal candidate should have a positive attitude, strong customer service skills, good communication skills, and a willingness to learn. They should be comfortable troubleshooting basic hardware and software issues and working directly with end users.

### Roles & Responsibilities

- Provide onsite Level 1 desktop and technical support to end users.
- Troubleshoot basic hardware, operating system, software, and connectivity issues.
- Set up and configure laptops, desktops, monitors, and other IT equipment.
- Install and replace computer hardware components such as RAM and disk drives.
- Install, configure, and upgrade operating systems and software applications.
- Assist with Windows and macOS operating system deployment and imaging.
- Support Microsoft Office 365 and other standard business applications.
- Troubleshoot VPN, antivirus, authentication, and application-related issues.
- Perform basic system health checks, software updates, patching, encryption, and security-related tasks.
- Test equipment after repairs or configuration changes to ensure it is working properly.
- Create, update, and manage support tickets using IT service management/ticketing tools.
- Properly document troubleshooting steps, resolutions, and ticket updates.
- Identify and prioritize urgent technical issues and escalate them when required.
- Assist with IT asset management, equipment tracking, and inventory activities.
- Support video conferencing and basic infrastructure-related activities.
- Follow established IT support procedures, security standards, and company guidelines.
- Work closely with onsite leadership and the global operations team.
- Travel between local client sites when required.
### Mandatory Skills & Qualifications

- High school diploma or equivalent.
- 0–1 year of experience in desktop support, IT support, help desk, or a related technical environment.
- Basic knowledge of computer hardware and troubleshooting.
- Basic knowledge of Microsoft Windows and macOS.
- Basic experience installing and troubleshooting software applications.
- Basic knowledge of Microsoft Office 365.
- Experience using an IT ticketing/help desk system is preferred.
- Strong customer service and communication skills.
- Ability to troubleshoot problems logically and systematically.
- Willingness and ability to learn new technologies and processes.
- Ability to work onsite on a daily basis.
- Reliable transportation to travel to local sites when required.
- Ability to lift equipment weighing up to 50 pounds.
### Preferred Skills

- CompTIA A+ certification.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Experience supporting Lenovo laptops or Apple MacBooks.
- Familiarity with VPN, antivirus, endpoint management, or software deployment tools.

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Aneweratech%3A8817755002 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.