# Retention Representative at MyHeritage

> Israel · Unspecified · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Amyheritage%3A8184075 (read 2026-11-06).

## Facts (observed)

- Company: [MyHeritage](https://alderhq.app/companies/myheritage)
- Location text: Tel Aviv; Tel Aviv, Israel
- Where it can be done from (inferred): Israel (evidence: "Location: Tel Aviv; Tel Aviv, Israel")
- Posted: 2026-09-08 (59 days ago)
- First seen by alder: 2026-11-02 · last verified: 2026-11-04
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://careers.myheritage.com/jobs/8184075?gh_jid=8184075

## Pay and sponsorship

- Posted pay: not posted
- Market band for similar posted roles (Israel, n 7): p25 $51k, median $68k, p75 $138k

## Description (the employer's text)

Are you a great communicator with a passion for helping people?

Join a team where you can make a real impact by keeping customers connected to a product they love. At MyHeritage, we’re looking for driven and empathetic individuals to join our Retention team and help our global customers continue their journey of family discovery.

As a Retention Representative, your primary role is to engage with paying customers who have requested a refund for their annual subscriptions, understand their concerns, and offer tailored solutions to retain them as valued members. Additionally, you will be responsible for promoting long-term subscription options that meet our customers’ needs.

### What you bring

You’ll thrive at MyHeritage if you’re:

- A fluent English speaker, additional languages are an advantage
- Experienced in sales or retention (telemarketing experience is a plus)
- A fast learner and problem-solver
- Motivated, independent, and proactive
### What we offer

At MyHeritage, we believe in making sure our people smile when they go to work. That's why we have:

- High salaries
- A comprehensive benefits package
- Flexibility in shifts
- A fun, young working atmosphere
Our employees enjoy a range of benefits to enhance work-life balance and well-being:

- Hybrid work model with flexible working hours
- Modern, beautiful office in Tel Aviv
- On-site gym and pilates classes
- Dog-friendly office
- Well-stocked kitchens
Please send your application in English.

#LI-Hybrid

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Amyheritage%3A8184075 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.