MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to achieve exceptional results for our customers.

We are looking to speak to candidates who are based in Japan for our hybrid working model.

Cool things you’ll do

MongoDB is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it's our job to help these people
You'll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on standard methodologies in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - working with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. In addition, you will also be responsible for mentoring and ramping new team members and taking initiatives in building knowledge of new product lines within the MongoDB ecosystem

What You Need/What we are looking for

Patience, empathy, and a genuine desire to help others
Full professional proficiency in English and Japanese (written and verbal) is required
Excellent communication skills, both written and verbal
The ability to think on your feet, remain calm under pressure, and find solutions to challenges in real-time
Strong diagnostic/troubleshooting aptitude, with significant experience troubleshooting end-to-end technical issues in production environments
5+ years of experience with administering RDBMSs such as Oracle, Postgres, mySQL etc. MongoDB experience is preferred
5+ years on Cloud or on-prem infrastructure administration experience
3+ years or more of the following technical domains (ideally with some experience in the rest)
Experience with Database Performance tuning and benchmarking
Experience with configuring and using common Cloud providers (AWS, GCP, Azure)
Experience with networking concepts, including firewalls and load balancers
Experience with coding languages such as shell scripting, Python, Powershell etc

Bonus Points

Experience with database and workload migrations from on-prem to the Cloud
Experience managing large-scale databases (RDBMS or NoSQL or both)
Experience coding in one or more of Java, PHP, Python, Ruby, C, C++, C#, Javascript

Success Measures

In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training
In 6 months, you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam
In 12 months, you will be a technical specialist within MongoDB and will be helping your peer engineers in advanced diagnostics. Also, you will be encouraged to handle technical escalations independently

テクニカルサービスエンジニア

世界のデータ管理ソフトウェア市場は巨大で、IDCは2026年に1,376億ドルに達すると予測しています。MongoDBは、さまざまな業界に変革をもたらし、人々が毎日使う優れたアプリを開発者が作れるよう支援しています。私たちは、業界をリードする開発者向けデータプラットフォームであり、20年ぶりにIPOを果たしたデータベースプロバイダーです。イノベーションと創造性の最前線で、ともに挑戦しませんか。

MongoDBのテクニカルサービスエンジニア(TSE)は、卓越した問題解決力とカスタマーサービススキル、深い技術的知見を活かし、お客様への助言や、MongoDBにまつわる複雑な課題の解決にあたります。TSEは、データベースサーバー、ドライバー、クラウド、インフラなど、MongoDBエコシステム全体のエキスパートです。DBaaSの「Atlas」や、MongoDBシステムの自動化・バックアップ・監視を支援する「Cloud Manager」なども担当します。私たちのエンジニアは、MongoDBの専門性に加え、情熱、主体性、チームワーク、そしてユーモアを大切にしながら、お客様に最高の成果を届けています。