# Front Office Manager - ROOST Baltimore at Method Co

> United States · Manager · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Amethodco%3A4434966009 (read 2026-11-10).

## Facts (observed)

- Company: [Method Co](https://alderhq.app/companies/method-co)
- Location text: Baltimore ; ROOST Baltimore
- Where it can be done from (inferred): United States (evidence: "Location: Baltimore ; ROOST Baltimore")
- Posted: 2026-10-06 (34 days ago)
- First seen by alder: 2026-11-07 · last verified: 2026-11-07
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://job-boards.greenhouse.io/methodco/jobs/4434966009

## Pay and sponsorship

- Posted pay: $65k–$70k per year (from the listing's pay field)

## Description (the employer's text)

### Front Office Manager

### ROOST Baltimore \| Baltimore, MD

Job Overview

ROOST Baltimore is seeking an experienced, hands-on Front Office Manager to oversee the day-to-day Front Office and Food & Beverage operations of the property. This role is responsible for ensuring seamless operations across guest-facing and back-of-house areas while maintaining ROOST’s standards for hospitality, service, cleanliness, and overall guest experience.

The Front Office Manager will lead and develop a team of hospitality professionals, serve as a key point of contact for guests and associates, and work closely with Housekeeping, Maintenance, Reservations, and property leadership. The ideal candidate is a highly organized, service-driven leader who thrives in a dynamic environment and enjoys being actively involved in daily operations.

Essential Job Functions & Responsibilities

Leadership & Guest Experience

- Lead, motivate, and inspire team members to consistently deliver exceptional service and exceed guest expectations.
- Provide ongoing coaching, training, and development to ensure team members have the knowledge and resources necessary to perform their roles effectively.
- Set clear performance expectations, provide regular feedback, and address performance concerns in a timely and constructive manner.
- Maintain a visible presence throughout the property and support the team during peak periods and high-volume operations.
- Ensure prompt, courteous, and efficient service while maintaining ROOST’s welcoming and hospitable atmosphere.
- Respond to guest concerns and service recovery opportunities promptly and professionally, working toward thoughtful and effective resolutions.
- Foster a guest-centric culture that encourages proactive engagement, personalized interactions, and attention to detail.
- Identify opportunities for team development and career advancement while providing coaching and mentorship to support professional growth.
- Foster a positive work environment built around teamwork, communication, accountability, respect, and mutual support.
- Partner with property leadership to continuously identify opportunities to improve operations, enhance the guest experience, and drive revenue.
Front Office Responsibilities

- Oversee daily Front Office operations and ensure opening, closing, and daily operational procedures are completed accurately.
- Serve as the primary operational point of contact for Front Desk Agents and provide hands-on leadership throughout daily shifts.
- Monitor, train, and supervise Front Desk team members, ensuring established procedures and service standards are consistently followed.
- Oversee operational tasks associated with arrivals, departures, extended stays, and weekly stays.
- Review reservations and guest profiles to ensure requests, preferences, and special accommodations are properly documented and fulfilled.
- Create and post invoices and assist with reservation auditing, billing, and general accounting-related responsibilities.
- Assist with monitoring A/R aging and resolving outstanding billing matters.
- Work closely with Housekeeping to monitor room readiness, quality control, cleanliness, and adherence to ROOST standards.
- Coordinate with Housekeeping, Maintenance, Reservations, and other departments to resolve guest concerns and ensure seamless communication.
- Assist with the development, implementation, and ongoing improvement of Front Office SOPs and operational procedures.
- Monitor daily operations for opportunities to streamline processes, improve efficiency, and elevate the guest experience.
Food & Beverage Responsibilities

- Oversee daily Food & Beverage operations, including café, market, and dining areas.
- Ensure proper setup, service flow, presentation, cleanliness, and organization throughout all Food & Beverage spaces.
- Maintain high standards of hospitality and service while ensuring a consistent guest experience.
- Monitor inventory levels for café, market, and operational supplies and coordinate ordering as needed.
- Ensure compliance with applicable food safety regulations, sanitation requirements, and health codes.

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Amethodco%3A4434966009 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.