Schedule Requirements: At least one weekend day availability and 2 days/evenings/week

Compensation: $17.50 an hour

Location: 162 Grove St, Franklin, MA 02038

Note: This is a hybrid role including conducting deliveries. This requires a valid MA driver's license and a clear driving record with no major major violations within the last 7 years

As a Retail Sales Associate, you are the face of our retail locations, providing exceptional service and product knowledge to our customers. Your role is pivotal in driving revenue through effective sales strategies, maintaining store standards, and fostering a welcoming environment.

WHAT YOU WILL BE DOING

Drive Sales and Revenue

Utilize upselling and cross-selling techniques to increase sales
Meet or exceed individual and team sales targets
Stay informed about current promotions sales, and programs and sales to inform customers effectively

Customer Service

Greet and assist customers, ensuring a positive shopping experience
Provide detailed product information and recommendations
Handle customer inquiries, complaints, and returns professionally
Responsible for high quality patient customer service, retrieving patient information when required from the Medical Marijuana Use Registry, and maintaining confidential and HIPAA compliant paperwork
Package pre-orders efficiently and accurately for reserve ahead pickups
Obtain the appropriate documentation from each patient at every delivery, ensuring validity of their identification and registration with Medical Marijuana Use
Deliver products to customers in the store or via home delivery

Store Operations:

Operate POS and any auxiliary sales systems and handle sales transactions accurately
Maintain a clean, organized, and well-stocked sales floor
Assist with inventory management, including receiving and stocking merchandise
Set up and dismantle promotional displays and visual merchandising
Follow all state regulations pertaining to certified Cannabis retailers
Other duties as assigned

Compliance and Record-Keeping

Maintain accurate records of sales and customer interactions
Ensure compliance with HIPAA and other regulatory requirements
Follow loss prevention guidelines and monitor for suspicious activity

EXPERIENCE AND SKILLS YOU’LL BRING

Required

Age 21 or over (Industry Requirement)
High School Diploma or equivalent (Industry Requirement)
Valid Government-Issued Photo ID (Industry Requirement)
Flexible schedule, including evenings, weekends, and holidays
1 year of experience in retail or a related customer service role
Proficiency in operating POS systems and handling transactions
Strong communication and organizational skills
Ability to manage multiple tasks and resolve issues promptly

NETA(MA)

Must present a current DMV printout with none of the following violations:

Any major violations (DWI, homicide, reckless driving, drugs, leaving the scene) within the last 7 years
Two or more other moving violations and one at fault accident in the last three years
Two or more fault accidents in the last three years with no moving violations
No more than 3 moving violations or chargeable accidents in the past

Preferred

Experience in the Cannabis industry
Familiarity with inventory management systems
Ability to speak another language to assist guests

PHYSICAL REQUIREMENTS

Must be able to remain in a stationary position (sit or stand) for prolonged periods during the shift
Ability to assist with lifting stock and materials
Occasionally positions self to retrieve product or material in the store throughout the duration of the shift

NETA(MA)

Must be able to remain in a seated position inside the vehicle for extended periods
Ability to pick up heavy items to load (50 or more lbs.) onto vehicle
Comfortable working in a fast-paced retail environment
Ability to bend in repetitive motion

YOU WILL BE SUCCESSFUL IF YOU…

Are self-motivated; micro-managing isn’t fun for anyone
Roll your sleeves up and do the work; strategy is important, but so is getting stuff done
Can work fast and be flexible; our industry is always changing
Play nice with others; we collaborate with each other a lot