# Customer Service Advisor at Landmark Information Group - Internal

> United Kingdom · Unspecified · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Aliginternal%3A8355177 (read 2026-11-10).

## Facts (observed)

- Company: [Landmark Information Group - Internal](https://alderhq.app/companies/landmark-information-group-internal)
- Location text: Reading; Landmark - GBR - Reading
- Where it can be done from (inferred): United Kingdom (evidence: "Location: Reading; Landmark - GBR - Reading")
- Posted: 2026-11-05 (5 days ago)
- First seen by alder: 2026-11-07 · last verified: 2026-11-08
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://job-boards.greenhouse.io/liginternal/jobs/8355177

## Pay and sponsorship

- Posted pay: not posted

## Description (the employer's text)

### Customer Service Advisor

### Hiring Manager: Emily Brooks

### Reading/Hybrid

### The Opportunity

We're looking for a customer focused and proactive Customer Service Advisor to join our Geodata team. This is an excellent opportunity for someone who enjoys helping customers, solving problems, and working in a fast paced, collaborative environment.

Acting as first line support, you'll deliver an exceptional customer experience to a diverse customer base including legal professionals, environmental consultants, surveyors, architects, search providers and members of the public. You'll play a vital role in ensuring customers get the most value from Landmark's products and services while delivering a "right first time" approach to service.

The role will involve:

- Providing first line support via telephone, email, and written correspondence.
- Managing customer enquiries from initial contact through to resolution.
- Processing environmental searches accurately and within agreed service levels.
- Delivering expert advice on Landmark products and services.
- Recording customer interactions accurately within CRM and support systems.
- Identifying opportunities to support sales through upselling and cross-selling where appropriate.
- Collaborating with internal teams including Technical Support, Product Development, Sales and Account Management.
- Supporting customer campaigns, surveys and outbound communications when required
### About You

You'll be passionate about delivering outstanding customer service and take pride in building positive relationships with customers and colleagues alike.

We're looking for someone who has:

- Previous front line customer service experience.
- Excellent verbal and written communication skills.
- A professional and confident telephone manner.
- Strong organisational skills with the ability to manage multiple priorities.
- Good IT skills, including experience using Microsoft Office and web-based systems.
- Excellent problem-solving and analytical abilities.
- The ability to remain calm and professional when handling challenging situations.
- A positive, self-motivated approach and willingness to learn.
- A strong focus on customer satisfaction and continuous improvement.

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Aliginternal%3A8355177 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.