Company Overview

Lightspeed is the leading provider of cloud-based software for dealerships, serving the Powersport, Marine, RV, Trailer, and Golf Car industries adding hundreds of dealerships to the Lightspeed community each year.

Lightspeed’s Dealer Management Solution (DMS) enables dealerships to optimize their end-to-end business operations, including Sales, Parts, Service, Rentals, Payments, Accounting, and Customer Relationship Management (CRM). When implemented into their daily operations, Lightspeed helps dealers increase their profitability by selling more units, service, and parts, all while creating a more streamlined experience for customers.

Lightspeed is the most complete and integrated DMS in the industry with over 500 integrations with Original Equipment Manufacturers (OEMs), aftermarket parts and accessory distributors and dozens of other software tools that a dealership may use to run their business. Uniquely designed by dealers for dealers, and refined over the past 4 decades, Lightspeed empowers over 4,500+ dealers across North America with the tools and technology they need to manage their dealerships.

Position Summary

Lightspeed DMS is looking for a Financial Operations Manager, to lead the billing, accounts payable, and procurement functions. The ideal candidate will own and continuously improve the company’s end-to-end billing and procure-to-pay operations, managing the people, systems, and processes that ensure every customer is billed accurately, on time, and in accordance with their contract, and that every vendor is paid accurately, on time, and in accordance with company policy.

This role requires system fluency across NetSuite, ZoneBilling, Avalara, and Ramp. The ideal candidate will bring equal parts financial operations rigor and a native fluency with AI. We are searching for a candidate that enjoys developing and improving processes with a solutions-oriented mindset, reaching for Claude, LLMs, and automation tools first rather than as an afterthought. You'll be expected to think in process flows, not just transactions, and to bring a builder's mindset to solving problems. This role is an exciting opportunity for a hands-on manager to build and scale quote-to-cash and procure-to-pay functions within a high-growth PE owned SaaS company.

What you’ll do

Billing Operations & Collections

· Oversee end-to-end monthly invoicing processes in Zone Billing/NetSuite.

· Review pre-billing validation controls that reconcile Salesforce contract and order data to ZoneBilling subscriptions.

· Review post-run reconciliation and exception review, ensuring invoice counts and amounts are in line with expectations, with anomalies identified and resolved.

· Oversee the credit memo and rebill process, ensuring adjustments are accurate, properly approved, well-documented, and root causes are addressed.

· Coordinate with Billing, Cash Application, and Collections to ensure billing outputs support clean application and aging integrity.

· Partner with Tax Team on invoice and system configuration with the Avalara Tax calculator.

· Lead billing remediation projects and maintain a Billing Incident Response Playbook.

· Serve as the escalation point for complex or sensitive customer billing disputes.

Accounts Payable and Disbursements

· Oversee accounts payable cycle, establishing and enforcing controls, including vendor master data, banking details, and W-9/1099s.

· Oversee ACH/electronic transfers, wires, and other disbursements, ensure secure, accurate, and timely payment execution.

· Oversee corporate card and spend programs in Ramp.

Procurement and Vendor Management

· Continuously refine procurement and procure-to-pay strategies, policies, and workflows to optimize efficiency and internal controls.

· Ensure compliance with the company’s procurement policies and procedures.

Systems, Process, and Team

· Identify and eliminate manual touchpoints across the quote-to-cash and procure-to-pay processes, leveraging automation, reporting, and standardized procedures.