The Parts Associate III is responsible for all aspects of the Parts Associate duties, including sales, service, and consignment. This position plans and maintains a Parts Department consignment program in order to provide exceptional customer service. The Parts Associate III works closely with Lift Power customers, technicians and other departments.

Primary Duties and Responsibilities

Perform warehouse duties including shipping, receiving, stocking, loading and unloading trucks
Handle technician calls, walk up inquiries, email requests and inquiries
Follow safety and warehouse policies and protocols
Provide sales and service to customers and technicians by handling phone calls, emails and walk in inquires and requests
Provide quotes and place parts orders for customers and technicians
Assist technicians and customers by locating and pulling parts and resolving other inquiries or requests
Deliver products to customer sites, as needed
Check in cores and initiate returns to the correct vendor
Locate service manuals for technicians and customers
Check in received parts and ship requested parts to the appropriate location
Maintain consignment program, taking weekly inventory on each consignment account
Promote sales growth by actively seeking new consignment accounts through visits to prospective customers with CSSR’s and by adding new items to the consignment program
Maintain close communication with CSSR’s regarding changes in customer requirements and/or competitive activity.
Write orders and create replenishment orders; replenish inventory from customer orders
Communicate with customers regarding additions or deletions from consignment inventory; review suggested changes with customers
Keep in close contact with the Equipment Asset Manager for vehicle maintenance
Generate stock order for all vendors when needed
Process manufactures returns and vendor credits thoroughly
Maintain consignment program, Delivering, Stocking, Bin location replenishment orders---Remove original line
Maintain Deadstock and New Sales reporting for consignment accounts
Review discrepancies with the customer and bill for shortages
Provide consignment customer with the Top 10 List for high usage and high dollar items each month
Run usage reports to establish parts consignment inventory monthly
Ensure consignment agreements are kept up to date with current consignment customer management; update part number changes as needed
Perform physical inventories on all service consignments and bill Service Department for shortages
light building maintenance
Perform other Parts Department duties, as needed

Education and Experience Requirements

High School Diploma, or equivalent
Microsoft Office applications experience preferred
Mechanical ability preferred
Forklift experience preferred

Skills Required

Customer Service – ability to provide a high level of service to customers, building relationships, and acting as an internal company advocate
Team Orientation & Interpersonal – ability to develop and maintain collaborative relationships with all levels within, and external to, the organization
Communication – ability to effectively express self verbally and in writing with co-workers, customers, vendors, and managers
Organization & Time Management – ability to work independently with minimal supervision in planning and organizing schedule to complete actions within established deadlines; ability to handle multiple priorities with strong attention to detail
Systems & Software – proficient knowledge of Microsoft Office software applications