Lifted is the first talent, country, and contract-agnostic contingent workforce management solution, giving enterprises a unified way to source, contract, manage, and pay any type of contingent talent, anywhere in the world. Today, contingent work runs through fragmented systems and providers, creating inefficiency, compliance risks, and limited visibility. We're here to change that. By combining technology and global services into one seamless solution, we help enterprises hire faster, operate with confidence, and gain live visibility across all external talent.

One solution. Global. Compliant. Seamless. Learn more at go-lifted.com and follow us on LinkedIn.

We're seeking a dynamic Strategic Customer Success Manager to partner with our most strategic Fortune 100 customers and help them achieve their Talent and Workforce goals using the Lifted platform. This role is ideal for a strategic thinker with a proven track record managing large, complex enterprise relationships, driving proactive growth, and delivering executive-level value.

Your Responsibilities

Serve as the primary, trusted advisor to our largest and most complex Fortune 100 customers, managing multi-faceted contingent workforce programs (IC, AOR, EOR, Staff Augmentation, Managed Services)
Deliver white-glove, high-touch support by taking direct action on the customer's behalf, including posting jobs, pre-screening talent, and sending offers, rather than solely training hiring managers to self-serve
Proactively build trusted relationships and maintain continuous engagement across all levels of the customer organization, from hiring managers and program owners to senior executives
Own retention and churn mitigation of existing spend, including accurate internal forecasting
Proactively conduct outreach to key personas within the customer organization, using customized materials and persona-specific messaging to keep stakeholders engaged and reinforce interest in Lifted, supporting both retention and expansion
Partner with the Account Manager (Sales) to build and execute quarterly account growth objectives, and drive net-new hiring manager acquisition strategies
Proactively identify and pursue net-new expansion opportunities rather than relying on inbound requests, while consistently hitting monthly revenue and retention targets
Perform user discovery to uncover customer success metrics and pain points; translate findings into a clear, ongoing value narrative that ties Lifted's impact to the customer's business initiatives
Build and maintain Customer Success Plans that align the customer on an approach to maximizing value from the Lifted offering
Lead effective business reviews tailored to every level of the customer's organization, from hiring managers to executives
Proactively identify roadblocks or challenges and develop durable solutions that protect the customer experience and spend retention
Actively participate in the full Product feedback loop, representing customer-driven feedback to R&D teams and communicating Lifted's roadmap and vision back to the customer
Collaborate cross-functionally with Sales, Talent Services, Support, Marketing, Product, Engineering, and Solution Architects
Exercise sound judgment, customer-centricity, and bias for action in resolving issues through effective, collaborative problem-solving and appropriate escalation
Provide expert consultation and training on workforce talent sourcing/management, Lifted product configurations, the Lifted Talent network, and best practices

What it takes to catch our eye

7+ years of experience in Customer Success Management with direct ownership of revenue retention targets for large, complex Fortune 100 enterprise accounts
Experience managing complex, multi-service accounts (e.g., AOR, EOR, Staff Augmentation, Managed Services) rather than single-SKU relationships
Experience with consumption-based business models; background in HR tech, Talent Acquisition, Staffing, or VMS/MSP industries a plus
Proven track record of exceeding revenue retention and growth KPIs (targets, referrals, forecast accuracy) with strong commercial and business acumen