# Client Service Supervisor at Liberty Software > United States · Unspecified · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Alibertysoftware%3A5135998008 (read 2026-11-10). ## Facts (observed) - Company: [Liberty Software](https://alderhq.app/companies/liberty-software) - Location text: Grapevine, TX; 805 Grapevine - Where it can be done from (inferred): United States (evidence: "Location: Grapevine, TX; 805 Grapevine") - Posted: 2026-02-27 (255 days ago) - First seen by alder: 2026-11-07 · last verified: 2026-11-08 - Reposted: 0 times · edited: 0 times - Apply on the employer's site: https://job-boards.greenhouse.io/libertysoftware/jobs/5135998008 ## Pay and sponsorship - Posted pay: not posted - Market band for similar posted roles (United States, n 21890): p25 $55k, median $90k, p75 $154k ## Description (the employer's text) ### Lead the team that supports the pharmacies supporting their communities! At Liberty Software, we proudly partner with client pharmacies across the country, helping them support their patients with powerful, user-friendly software. We’re excited to grow our team by hiring a Client Service Supervisor who will lead by example in delivering outstanding client support. In this role, you will serve as a subject matter expert on Liberty's software products, mentor team members, manage performance, and personally resolve escalated issues with professionalism and care. ### Please note - This role is based in our Grapevine, TX office - Liberty Software does not offer employment sponsorship opportunities for this role (e.g., H-1B, OPT, or other work visa status) ### What You'll Do - Supervise day-to-day performance of the Client Services team, ensuring high levels of responsiveness and accuracy - Provide guidance and coaching to team members on ticket handling, customer communication, and technical troubleshooting - Monitor and reduce follow-up time on client requests, ensuring timely ticket resolution between account managers and pharmacy clients - Serve as the point of contact for escalated customer issues and work to de-escalate and resolve concerns with empathy and professionalism - Act as a subject matter expert for all Liberty Software products, assisting with training and development of team members - Support your Client Service Manager and collaborate cross-functionally with other departments - Conduct performance reviews, address attendance and performance concerns, and set growth goals for team members - Ensure all client communications (emails, tickets, voicemails) within your team are handled promptly and thoroughly - Step in and assist in other areas of the business as needed ### Qualifications - Bachelor’s degree required - Minimum of five years of relevant experience, including a strong background in pharmacy operations or account management - Demonstrated leadership experience in a client-facing or support environment - Advanced understanding of the independent pharmacy industry strongly preferred - Professional, patient, and friendly demeanor - Exceptional multitasking and organizational skills - Strong critical thinking, documentation, and problem-solving abilities - Quick to learn and navigate new software platforms - Passion for providing excellent customer service and mentoring others ### Benefits Starting Day One - 100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost - Family coverage available with Liberty contributing 50% of the premium - Fully vested 401(k) with employer match - Employer contributions to Health Savings Accounts (HSA) - Generous paid time off and paid holidays - Tuition reimbursement and continuing education support - Adoption expense reimbursement - Confidential counseling resources for mental health, financial planning, and more, via Optum EAP ### Fully stocked breakroom If you’re passionate about helping others and leading with purpose, we’d love to hear from you! ### Apply today! --- Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Alibertysoftware%3A5135998008 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.