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Senior Account Manager (Hospitality B2B)

Position Overview

We are seeking a Senior Account Manager (AM) to join our B2B Hospitality Sales Team in the Tennessee Valley region. This is a remote, home-office-based role, and we prefer candidates in the Nashville area.

The AM manages a defined territory of hotel ownership groups, management companies, developers, and individual properties. The focus is on new business development, growing existing relationships, protecting LG's installed base, and increasing LG's share across guestroom, public-space, operational, and platform-based hospitality solutions.

The AM is the day-to-day point of contact between end customers, authorized reseller and distribution partners, and internal LG stakeholders. As a consultative solution designer, the AM turns customer priorities into integrated LG solutions. These include hospitality TVs, digital signage, All-in-One LED and DVLED, software and cloud platforms, professional services, financing, commercial laundry, appliances, and other One LG offerings.

The AM works closely with the National (Brand) Team, Marketing, Product Management, Engineering, Sales Operations, Finance/Pricing, Supply Chain, Customer Service, and Channel Partners.

Key Responsibilities

Grow the territory: Drive revenue, expand existing accounts, protect LG's footprint, and win new customers. Emphasize new-build, renovation, conversion, refresh, and replacement opportunities.
Plan strategically: Develop and execute territory and account strategies aligned to revenue targets, KPIs, and product priorities.
Build pipeline: Identify and engage priority ownership groups, management companies, developers, and competitive displacement opportunities. Use approved market intelligence, partner insights, industry events, and internal reporting tools.
Own the customer relationship: Manage a portfolio of ownership and management groups and support large, complex projects with Regional, National, Product, Technical, and Channel colleagues. Coordinate resellers, distributors, integrators, and LG specialists to deliver competitive pricing, accurate solution design, and a consistent, positive customer experience.
Build senior relationships: Cultivate relationships with owners, operators, developers, procurement, IT, property leadership, and reseller partners. Position LG as a long-term strategic technology partner.
Sell consultatively: Lead customer discovery and develop outcome-based proposals. Tie LG solutions to guest experience, operational efficiency, revenue, modernization, total cost of ownership, and ROI.
Sell the full portfolio: Present LG's hospitality portfolio, including commercial TVs, digital signage, DVLED, and public-space solutions. Drive adoption of software and platform offerings such as Pro:Centric, LG Channels, and other recurring-revenue solutions. Build whole-property solutions that extend to commercial laundry, appliances, professional services, installation, warranties, financing, leasing, and other One LG offerings.