# Service BDC Representative at LAcarGUY

> United States · Unspecified · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Alacarguy%3A5277365007 (read 2026-11-13).

## Facts (observed)

- Company: [LAcarGUY](https://alderhq.app/companies/lacarguy)
- Location text: Toyota Santa Monica; Toyota Santa Monica
- Where it can be done from (inferred): United States (evidence: "Location: Toyota Santa Monica; Toyota Santa Monica")
- Posted: 2026-10-28 (16 days ago)
- First seen by alder: 2026-11-07 · last verified: 2026-11-08
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://job-boards.greenhouse.io/lacarguy/jobs/5277365007

## Pay and sponsorship

- Posted pay: $42k–$42k per year (from the description)
- Market band for similar posted roles (Los Angeles, n 1214): p25 $58k, median $86k, p75 $130k

## Description (the employer's text)

Toyota Santa Monica is an innovative and highly respected leader in the automotive industry. We’re growing our team and looking for a motivated, persuasive, and customer-focused Service BDC Representative to join our Service Center.

If you thrive on connecting with people, enjoy influencing customer decisions, and take pride in turning conversations into appointments — we want to hear from you.

As a Service BDC Representative, you’ll be the voice and first impression of our Service Department. Your role will focus on driving service business through proactive communication and persuasive follow-up:

- Proactively reach out to customers to schedule and confirm service appointments
- Cross-Brand Training: You'll be trained to work with multiple vehicle brands so you can support different dealerships and help wherever needed.
- Use sales and negotiation techniques to encourage customers to bring their vehicles in for maintenance, recalls, and repairs
- Handle inbound and outbound calls, texts, and emails with a goal-oriented, customer-first mindset
- Overcome objections and present the value of timely service and genuine Subaru care
- Follow up with previous customers, missed appointments, and declined services to convert opportunities into booked appointments
- Collaborate closely with Service Advisors and management to maximize daily shop capacity
- Maintain detailed, accurate records and consistently meet or exceed service appointment goals
Qualifications

- Required: Minimum of one year of experience in a call center, BDC, or high-volume customer contact role required (automotive experience preferred).
- Proven sales or negotiation ability with a track record of meeting or exceeding performance targets
- Exceptional communication, listening, and persuasion skills
- Strong organizational habits and attention to detail
- Energetic, upbeat, and professional attitude
- Ability to multi-task and adapt quickly in a fast-paced environment
- Dependable, polished, and driven to succeed
Schedule

### This role requires availability during the following days and hours

- Monday–Friday: Must be available to work either 8:00 AM–5:00 PM or 9:00 AM–6:00 PM.
- Saturdays: Must be available from 8:00 AM–5:00 PM on a rotating schedule.
- Rotating Schedule: Team members will alternate Saturday shifts with a coworker and receive a weekday off during any week they are scheduled to work on Saturday.
Compensation

- This position offers $20.00.hour – $24.00/hour depending on experience, plus performance-based bonuses, including Individual Appointment Shown incentives.
Please keep in mind that this range may vary depending on skills, experience, job-related knowledge, and location.

### Benefits

- Medical, Dental and Vision Plans
- Short and Long-Term Disability
- Paid Holidays & Paid Time Off
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Assistance Plan
- Paid Training
### Hiring Requirements

- 18 years or older required
- All potential employees must pass pre-employment testing including a background check and drug screen
Privacy Policy

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Alacarguy%3A5277365007 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.