# Customer Success Manager (Tech Touch) (Hybrid) (Fluent in English) at KnowBe4 > Brazil · Manager · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Aknowbe4%3A8939038002 (read 2026-11-12). ## Facts (observed) - Company: [KnowBe4](https://alderhq.app/companies/knowbe4) - Location text: São Paulo, Brazil; São Paulo, Brazil - Where it can be done from (inferred): Brazil (evidence: "Location: São Paulo, Brazil; São Paulo, Brazil") - Posted: 2026-11-12 (0 days ago) - First seen by alder: 2026-11-12 · last verified: 2026-11-12 - Reposted: 1 times · edited: 0 times - Apply on the employer's site: https://job-boards.greenhouse.io/knowbe4/jobs/8939038002 ## Pay and sponsorship - Posted pay: not posted - H-1B filings at this company for similar roles, FY26: 1 ([US DOL OFLC LCA disclosure data](https://www.dol.gov/agencies/eta/foreign-labor/performance)) ## Description (the employer's text) KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense. Brazil positions open to candidates located in São Paulo. Please submit your resume in English. To learn more about our team and office culture in São Paulo, Brazil, visit the following links. Careers Page: https://www.knowbe4.com/careers/locations/sao-paulo Glassdoor: https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI\_IE969384.0,7\_IL\[…\]M\_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt\_55BflwYKpQeg LinkedIn: https://www.linkedin.com/company/knowbe4/life/brazil/ The Customer Success Manager (Tech Touch) is responsible for building effective relationships with current customers and for maximizing the customer lifetime value within the assigned portfolio. This will be accomplished by delivering a great customer experience and maximizing the use of our products, as well as delivering outcomes, results and value that exceed customer expectations. The CSM is responsible for assisting new customers in onboarding, customer growth and expansion by identifying upsell opportunities, adoption by promoting frequent use and additional features of products and the renewal process. ### Responsibilities - Forge relationships with new customers and understand their objectives - From a consultative approach, develop a strategy and plan for achieving customer objectives - Leverage KnowBe4 assessment tools to enhance the customer journey - Manage the steps of the onboarding process with the customer including but not limited to account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activities - Coordinate with technical support for technically complex questions - Monitor customer usage, adoption, and customer health metrics - Continually work with customers per prescribed engagement model to support ongoing successful adoption of KnowBe4’s products and to drive additional value throughout the lifetime of the subscription term - Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption - Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers - Leverage new and existing tools, processes and best practices to ensure customers are realizing the greatest possible value from KnowBe4 - Coordinate and assist your Renewal Specialist with customer renewals - Identify cross-sell opportunities for customer growth - Meet and exceed bookings targets and quotas - Maintain impeccable administration of your accounts in the Company’s CRM ### Minimum Qualifications - Experience with Gmail and Google Docs - Experience with MS Office (Word and Excel) - Experience with web browsers (Chrome, Internet Explorer, etc.) - Experience with Salesforce or other CRM preferred - Familiarity with standard concepts, practices and procedures within the IT Security Field - Strong verbal and written communications - Excellent time management and organization skills - Superior customer service skills - Strong collaborative and team work skills - Ability to work with minimal supervision - Ability to build rapport with customers via phone, email and video conferencing - Ability to work a hybrid schedule out of our São Paulo office located in Vila Olímpia ### Our Fantastic Benefits We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits. --- Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Aknowbe4%3A8939038002 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.