Description

Keeper Security is hiring a Director of IT Operations to lead our global enterprise IT function. This role will oversee IT infrastructure, end-user support, identity lifecycle management, IT service management, business continuity, vendor relationships and IT operations for Keeper’s distributed workforce. This is a 100% remote position, with the opportunity to work a hybrid schedule for candidates based in the El Dorado Hills, CA or Chicago, IL metro area.

Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and help build the systems and processes that enable our global workforce to work securely and efficiently.

About Keeper

Keeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries. Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment. Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks. Recognized for its innovation in the Gartner Magic Quadrant for Privileged Access Management (PAM), Keeper secures passwords and passkeys, infrastructure secrets, remote connections and endpoints with role-based enforcement policies, least privilege and just-in-time access. Learn why Keeper is trusted by leading organizations to defend against modern adversaries at KeeperSecurity.com.

About the Job

This role will lead the strategy, operations and continuous improvement of Keeper’s corporate IT environment. The ideal candidate is an experienced IT leader who combines strong operational discipline with a customer-focused mindset and the ability to build scalable systems for a growing, distributed workforce.

The Director of IT Operations will be responsible for developing a multi-year IT roadmap, leading the IT Operations team, managing the IT operating budget and ensuring that employees have secure and reliable access to the tools and systems they need to be successful.

Responsibilities

Develop and execute a multi-year enterprise IT roadmap aligned with Keeper’s growth and business strategy
Operate with a “customer zero” mindset, ensuring Keeper’s internal IT environment reflects and validates our product philosophy
Lead global IT operations supporting a distributed, multi-site workforce and DevOps organization
Build, develop and lead the IT Operations team, including staffing, performance management and succession planning
Own the IT operating budget, forecasting, cost optimization, licensing and SaaS spend
Oversee endpoint management, collaboration systems, enterprise applications and virtual desktop environments
Ensure secure and frictionless access to corporate systems, SaaS platforms and development environments in partnership with Network and Security Operations
Govern SaaS application onboarding, ownership, access permissions, integrations and decommissioning
Maintain accurate configuration management, asset inventory and full hardware and software asset lifecycle management
Establish and manage a multi-tiered IT support environment for a global employee population
Own the IT service management framework, including incident, request, problem and change management processes
Establish measurable service-level agreements and operational KPIs, with regular executive reporting
Oversee internal IT requests, end-user systems, asset management and daily IT operations
Own on-call coverage, escalation paths and after-hours support for critical IT services
Develop and maintain IT support documentation, knowledge base resources, procedures, playbooks and operational plans
Own the workforce identity lifecycle, including provisioning, deprovisioning, role-based access assignment and identity governance
Enforce token-based authentication and single sign-on across Keeper’s corporate systems