# Implementation Engineer at Keeper Security

> Remote · United States · Unspecified · Software engineering · open. Source: https://alderhq.app/jobs/greenhouse%3Akeepersecurity%3A4484626009 (read 2026-11-06).

## Facts (observed)

- Company: [Keeper Security](https://alderhq.app/companies/keeper-security)
- Location text: Remote, US; Remote, US
- Where it can be done from (inferred): Remote · United States (evidence: "Remote role open worldwide")
- Posted: 2026-11-06 (0 days ago)
- First seen by alder: 2026-11-06 · last verified: 2026-11-06
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://job-boards.greenhouse.io/keepersecurity/jobs/4484626009

## Pay and sponsorship

- Posted pay: not posted
- Market band for similar posted roles (United States, n 5885): p25 $126k, median $158k, p75 $200k

## Description (the employer's text)

Keeper is hiring a driven, Implementation Engineer to join our B2B Support team. This is a 100% remote position from select locations, with an opportunity to work a hybrid schedule for candidates who live near our global headquarters in Chicago, Illinois.

Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and gain valuable skills while onboarding and supporting our customers as they integrate our platform into their business processes.

### About Keeper

Keeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries. Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment. Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks. Recognized for its innovation in the Gartner Magic Quadrant for Privileged Access Management (PAM), Keeper secures passwords and passkeys, infrastructure secrets, remote connections and endpoints with role-based enforcement policies, least privilege and just-in-time access. Learn why Keeper is trusted by leading organizations to defend against modern adversaries at KeeperSecurity.com.

### About the Role

As the SaaS Implementation Engineer you are responsible for guiding customers through the process of integrating and implementing Keeper within our customer’s environment, ensuring a seamless transition from onboarding to full utilization. This role involves understanding customers’ business needs, configuring our Keeper software to meet those requirements, providing technical support, and collaborating with cross-functional teams.

### Responsibilities

- Collaborate with customers to understand their specific business needs and objectives for using our services, conducting thorough needs assessments to gather requirements and tailor the implementation plan accordingly
- Configure Keeper to meet the unique requirements of each customer, ensuring optimal system performance and usability while customizing features, workflows, and integrations based on customer specifications
- Develop and deliver training sessions to educate customers on using Keeper effectively and efficiently
- Create comprehensive documentation, user guides, and knowledge resources to support customers in using the software
- Offer continuous level 2 related technical support to customers, adeptly troubleshooting issues and efficiently resolving any concerns as they arise while proactively recognizing and rectifying project-related risks and issues, promptly escalating them when required
- Maintain accurate records of customer configurations, customizations, and communication to ensure a comprehensive understanding of each implementation
- Collaborate with cross-functional teams, including product development, sales, and customer success, to ensure alignment and successful customer implementations
- Participate in internal meetings to provide insights into customer needs and help improve Keeper based on feedback
- Effectively oversee multiple implementation projects concurrently, ensuring their timely delivery within predefined scope while maintaining consistent and transparent communication of project status and progress to internal stakeholders and customers, promptly addressing any arising issues or concerns
### Requirements

- 5+ years of progressive experience in SaaS implementation, technical support, or a related role
- Experience in SaaS deployment with security software experience preferred
- Working knowledge and hands on experience with Salesforce preferred
- Experience with Google docs and MS-office tools
- Mac OSX, Windows & Linux administration and troubleshooting experience
- Must have strong command for Linux Shell and PowerShell
- Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Akeepersecurity%3A4484626009 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.