itrek is a nonprofit organization with a mission to empower both rising and established leaders from diverse sectors to engage their networks in meaningful Israel experiences, fostering an understanding and appreciation of Israel’s unique culture, diversity, richness, and complex reality. Since its founding in 2011, more than 27,000 influential leaders representing 130 nationalities have traveled to Israel through itrek. In the last three years itrek has expanded its programs with itrek Launchpad, partnering with institutions and individuals to bring their professional networks to Israel, and with the absorption of REALITY from Charles and Lynn Schusterman Family Philanthropies.

itrek is a 30-person team based in New York and Israel that continues to operate as a fast-moving and nimble organization. We value thoughtful experimentation, strong collaboration, and colleagues who take ownership and push work forward with clarity and purpose.

Position Overview

The Program Manager plays a central role in delivering VIP-quality Israel experiences across our program offerings. Program Managers steward the full lifecycle of each trek, from supporting the sales process, detailing operational planning, and ensuring concierge-level execution in Israel.

This role requires exceptional relationship management skills, operational sophistication, and service excellence. Program Managers become the trek leaders’ trusted guide, moving them seamlessly from business development into operations and ensuring a flawless, meaningful, and white-glove trek experience from start to finish.

The ideal candidate is an excellent listener with strong judgment, and brings a service-oriented mindset to managing complex logistics and partner needs. They thrive in detail, communicate clearly and professionally, and anticipate challenges before they arise. A strong connection to Israel, familiarity with Israeli society (from geopolitics to technology & innovation) and prior experience with Israel travel programs is highly beneficial.

Primary Responsibilities

Partner Onboarding (Sales Support through Operations)

Join select prospecting, discovery, and confirmation calls to support the sales team and provide early operational guidance rooted in service expectations and program standards.
Prepare follow-up materials after sales calls (initial itinerary frameworks, one-pagers, trackers, intake forms, etc.) that reflect a premium, service-forward experience.
Serve as the primary liaison to partners after MOU execution and Kickoff Call, advising them throughout trek planning and managing expectations to provide a high-level, concierge-style client experience.

Trek Operational Planning

Open and manage the trek Workbook for collaborative planning with the partner and tour operator, ensuring clarity, responsiveness, and premium service delivery.
Lead logistical planning with the tour operator, reviewing feasibility, budgeting, and route design while insisting on a high-level, white-glove experience for partners and participants.
Coordinate air travel parameters with the air agent and provide appropriate documentation to the partner to support a smooth and professional booking process.
Manage registration and payment systems, track deadlines, and ensure compliance with high service responsiveness and attention to detail.
Support partner recruitment efforts, providing branded materials and communication templates consistent with a polished, VIP-level participant experience.
Collaborate with internal teams (Finance, Marketing, Development, etc.) to ensure all operational components meet itrek’sconcierge-level standards.

Program Design & Content Support

Support partners in designing itineraries aligned with itrek’s educational, professional, and cultural goals, maintaining a standard of excellence in content and experience.
Research and recommend speakers, site visits, and learning experiences tailored to policy or business audiences, prioritizing access, exclusivity, and meaningful engagement.
Use itrek content resources and tools (including AI-supported itinerary drafting) to build early program frameworks that showcase depth, professionalism, and audience-aligned impact.