# Inbound Call Center Representative at IronMountain Solutions

> United States · Unspecified · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Aironmountainsolutions%3A5017102007 (read 2026-11-11).

## Facts (observed)

- Company: [IronMountain Solutions](https://alderhq.app/companies/ironmountain-solutions)
- Location text: Chesapeake, VA; IronMountain Solutions
- Where it can be done from (inferred): United States (evidence: "Location: Chesapeake, VA; IronMountain Solutions")
- Posted: 2026-01-07 (308 days ago)
- First seen by alder: 2026-11-07 · last verified: 2026-11-08
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://job-boards.greenhouse.io/ironmountainsolutions/jobs/5017102007

## Pay and sponsorship

- Posted pay: not posted
- Market band for similar posted roles (United States, n 35756): p25 $55k, median $85k, p75 $140k

## Description (the employer's text)

### Inbound Call Center Representative

Work Location: Fully Remote - Needs to be within one hour of PIV office to pickup equipment and as needed.

Schedule: Full Time

Relocation: N/A

IronMountain Solutions is seeking a highly motivated and organized individual as a Jr Customer Service Representative. This role is part of a team that requires a demonstrable sense of urgency while working independently. We require proactive support to get things done, but also someone who can suggest and implement ways to improve processes for long-term success. A successful candidate will be customer-service oriented, have strong attention to detail and quality, have great organization skills, and can switch gears at a moment’s notice.

Job Responsibilities:

- Answer and manage incoming calls and online tips from the public
- Gather, clarify, and document information related to alleged criminal or suspicious activity
- Review and assess tips to determine relevance and appropriate action
- Conduct basic research using government, law enforcement, and open-source systems
- Accurately document calls, tips, and findings in government systems
- Prepare and route reports to the appropriate field offices or agencies
- Escalate urgent or actionable information to designated personnel as needed
- Follow established procedures, policies, and data privacy requirements
- Provide professional, courteous customer service
### Education and Experience Requirements

- 3+ years of experience in a call center
- Associate’s degree preferred
- Experience resolving complex stakeholder or customer issues
- Proven ability to manage multiple tasks in a high-volume environment
- Strong multitasking skills, including simultaneous data entry, research, and communication
- Comfortable working with diverse stakeholders across varying professional backgrounds
- Strong analytical, research, and problem-solving skills
- Ability to work independently with minimal supervision
- Excellent verbal and written communication skills
- Active listening skills and sound judgment in complex situations
- Experience supporting or training new customer service representatives
- Ability to generate ad-hoc reports using internal systems
- Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Aironmountainsolutions%3A5017102007 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.