# Manager, (Sub-Merchant Onboarding and Treasury Settlement Ops) at InvoiceCloud

> India · Manager · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Ainvoicecloud%3A7687237003 (read 2026-11-03).

## Facts (observed)

- Company: [InvoiceCloud](https://alderhq.app/companies/invoicecloud)
- Location text: Hyderabad, India; InvoiceCloud India
- Where it can be done from (inferred): India (evidence: "Location lists "hyderabad"")
- Posted: 2026-04-14 (204 days ago)
- First seen by alder: 2026-11-02 · last verified: 2026-11-03
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: http://invoicecloud.net/careers/open-positions?gh_jid=7687237003

## Pay and sponsorship

- Posted pay: not posted

## Description (the employer's text)

About InvoiceCloud:

InvoiceCloud is a fast-growing fintech leader recognized with 20 major awards in 2025, including USA TODAY and Boston Globe Top Workplaces, multiple SaaS Awards wins for Best Solution for Finance and FinTech, and national customer service honors from Stevie and the Business Intelligence Group. Judges also highlighted our mission to reduce digital exclusion and restore simplicity and dignity to how people pay for essential services, as well as our leadership in AI maturity and responsible innovation. It’s an award-winning, purpose-driven environment where top talent thrives. To learn more, visit InvoiceCloud.com.

InvoiceCloud is a fast-growing fintech leader recognized with 20 major awards in 2025, including USA TODAY and Boston Globe Top Workplaces, multiple SaaS Awards wins for Best Solution for Finance and FinTech, and national customer service honors from Stevie and the Business Intelligence Group. Judges also highlighted our mission to reduce digital exclusion and restore simplicity and dignity to how people pay for essential services, as well as our leadership in AI maturity and responsible innovation. It’s an award-winning, purpose-driven environment where top talent thrives To learn more, visit www.InvoiceCloud.com.

### Job Details

We are seeking a highly skilled and results-oriented Manager, Boarding & Settlement Operations to support Customer Success. This role will provide leadership across Payfac Treasury Operations and Sub-Merchant Operations, partnering closely with U.S. team leaders to ensure operational excellence, accurate financial processing, and high-quality onboarding experiences.

### Success Profile

This role is anchored in our company’s competencies. These competencies reflect the mindsets and behaviors that define success in this role. Below is how each competency translates into meaningful impact and outcomes for this position.

### Takes Ownership

- Lead, recruit, interview, hire, and train team members while establishing clear accountability for performance and outcomes
- Conduct performance evaluations and provide regular constructive feedback to drive individual and team development
- Serve as the point of escalation for complex cases, ensuring timely resolution through appropriate resource coordination
- Own a case queue of billers and merchant inquiries, ensuring prompt and effective resolution
### Customer-Centric

- Ensure high-quality support for merchant onboarding (KYC/KYB), configurations, and administrative processes to deliver a seamless customer experience
- Maintain onboarding SLAs for billers, including vendor onboarding, merchant profile creation, and status communication
- Support escalated customer issues by prioritizing resolution and maintaining strong communication with stakeholders
- Conduct daily intake meetings to review and prioritize new biller onboarding and add-on requests
### Results-Driven

- Oversee team performance to ensure accurate and timely completion of daily and monthly reconciliations across payment platforms
- Ensure adherence to daily, weekly, and monthly Settlement Operations SLAs
- Monitor QA standards for onboarding and boarding team outputs, ensuring consistency and accuracy
- Manage multiple priorities in a fast-paced environment while maintaining high standards of execution
### Strategic

- Partner with U.S. team leaders to drive functional initiatives and align operational priorities
- Identify key operational issues and collaborate with leadership to design scalable resolution paths
- Oversee reconciliation operations and workflows across multiple payment platforms to optimize efficiency and performance
- Leverage automation and AI tools to enhance reconciliation accuracy, streamline onboarding workflows, and improve operational scalability
### Requirements

### Required Knowledge and Skills

- Customer-driven, results-oriented, and focused
- Outstanding verbal, written, presentation, and interpersonal skills
- Acute sense of urgency and resolution time sensitivity
- Knowledge of bank reconciliation and payment processing
- Knowledge of general accounting practices and principles

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Ainvoicecloud%3A7687237003 and the date you read it. Observed facts come from the employer's public job board; location reach, level, family and skills are inferences.