Revenue Systems & Architecture Administrator
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We’re looking for a Revenue Systems Administrator to join our Revenue Operations team. Reporting to the Senior Manager, Sales Operations, this role will provide hands-on administration and support for our core revenue systems, with a focus on Salesforce, Gong, ZoomInfo, and the workflows and integrations that connect them.
The Revenue Systems Administrator will help configure, maintain, and improve our revenue technology environment based on established business requirements and technical direction. This includes day-to-day system administration, user and access
management, data quality, workflow configuration, automation, integration monitoring, troubleshooting, documentation, and ongoing system improvements.
Our philosophy is simple: fewer clicks, fewer manual updates, and fewer places for our teams to go looking for information. This role will help put that philosophy into practice by configuring and maintaining automation and AI-enabled workflows that reduce repetitive administrative work and make better use of information already available across our systems.
Where appropriate, these workflows will use a human-in-the-loop approach — allowing AI and automation to prepare recommendations or updates while users retain the ability to review, confirm, modify, or reject them before changes are made to systems of record. Think: AI recommends → human verifies → systems update automatically.
WHAT YOU’LL DO
- Administer and maintain our core revenue systems, including Salesforce, Gong, ZoomInfo, and other revenue technology platforms, supporting user access, permissions, configuration, data quality, reporting, and day-to-day system needs.
- Configure and maintain Salesforce objects, fields, page layouts, flows, automation, reports, dashboards, and integrations based on established business requirements and technical standards.
- Support workflows and integrations across the revenue technology ecosystem, monitoring data synchronization, troubleshooting issues, and coordinating with internal teams or vendors when escalation is required.
- Build and maintain approved automations that reduce manual entry, duplicate work, unnecessary clicks, fields, and handoffs across revenue processes.
- Support AI-enabled and “ghost” workflows that use available context from Salesforce, Gong, ZoomInfo, and other systems to summarize activity, prepare system updates, recommend next actions, and automate routine administrative work.
- Configure and maintain human-in-the-loop controls that allow users to review, confirm, modify, or reject AI-generated recommendations before consequential updates are made to systems of record.
- Test, document, and maintain system configurations, integrations, and automation; gather user feedback and make iterative improvements to existing solutions.
- Provide ongoing system administration and operational support, including troubleshooting, vendor support coordination, release reviews, license and user administration, documentation, and other related duties as assigned. ● Perform other related duties as assigned
WHAT YOU’LL NEED
- 2+ years of experience in Revenue Operations, Revenue Systems, Business Systems, Sales Operations, CRM Administration, Revenue Technology, or an equivalent combination of education and experience.
- Hands-on experience administering Salesforce Sales Cloud in a B2B environment, including user access, permissions, objects, fields, page layouts, reports, dashboards, data quality, and general system configuration.
- Experience supporting Salesforce automation and integrations, including Salesforce Flow or similar low-code/no-code technologies.
- Experience administering or supporting revenue technology platforms such as Gong, ZoomInfo, or similar sales and revenue tools, including user administration, configuration, integrations, and troubleshooting.
- Working knowledge of CRM data and relationships across Accounts, Contacts, Leads, Opportunities, Activities, and related objects.
- Strong troubleshooting skills with the ability to investigate system, data, integration, and user issues; identify potential causes; and escalate when appropriate.