Senior Account Managers on our Health teams lead integrated communications programs for some of the most influential companies across healthcare, biotech, digital health, medical devices, and life sciences. They bring deep experience in areas such as healthcare innovation, regulatory communications, patient engagement, and scientific communications, guiding teams in translating complex health topics into compelling narratives that resonate with business, professional, and consumer audiences.

In this role, Senior Account Managers oversee multiple account teams, managing both high-level strategy and day-to-day execution across media relations and integrated programs. They ensure communications strategies are forward-thinking, results-driven, and aligned with client business objectives.

Senior Account Managers also play a key leadership role within the agency — mentoring and inspiring team members, contributing to new business development, and helping Highwire deliver exceptional results for Health clients. Strong writing, strategic thinking, and a deep understanding of the health media landscape are essential to success in this role.

Key Responsibilities

Media Relations

Lead strategic media and analyst relations programs for Health clients, including pharma, biotech, medical devices, digital health, and health technology.
Build and maintain strong relationships with top-tier healthcare, scientific, trade, and business press.
Guide account teams in identifying news opportunities, shaping compelling story angles, and executing proactive media outreach.
Partner with clients to elevate thought leadership through feature coverage, executive interviews, and contributed content.
Oversee measurement and reporting of media performance to ensure programs deliver meaningful visibility and business impact.

Client Service / Management

Serve as the day-to-day account lead for up to 5 Health clients, ensuring exceptional client service and program execution.
Direct teams of 5–10 members, from interns to VPs, managing workflow, priorities, and team development.
Provide strategic counsel aligned with each client’s business objectives and healthcare-focused goals.
Build and maintain relationships with key healthcare and business media.
Oversee communications programs from kickoff through goal achievement, ensuring measurable impact.
Set ambitious yet achievable client goals through creative campaigns and amplification strategies tied to business outcomes.
Develop and manage monthly and annual budgets, staffing allocations, and team priorities.
Ensure accurate client billing, expense management, and overall account health.
Participate in program execution as needed, including writing, media relations, digital communications, and crisis support.
Serve as an ambassador for the agency and our Health teams.

Agency Operations

Contribute to company growth through new business development, organic client expansion, and creation of client case studies within the Health sector.
Attend networking events, seminars, and conferences relevant to healthcare, life sciences, and communications to maintain professional development and build relationships.
Lead at least one agency-wide training annually and participate in internal trainings as needed.
Establish and maintain a focus area within agency support, such as digital strategy, scientific communications, or healthcare-specific communications initiatives.

Team Development

Manage up to 2 direct reports, set goals, conduct quarterly check-ins, and deliver annual reviews.
Act as a coach across account teams by teaching, providing guidance, recognizing achievements, delegating effectively, and mapping work to strategy and client goals.
Maintain a respectful, enthusiastic, and professional attitude toward coworkers, clients, and external partners.
Lead by example and ensure teammates have clarity on roles, responsibilities, and Health objectives.

Account Leadership

Deliver high-level account management and strategic counsel specifically for Health clients.