# Senior Manager - Support Operations at HighRadius > Remote · India · Manager · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Ahighradius%3A7803924003 (read 2026-11-06). ## Facts (observed) - Company: [HighRadius](https://alderhq.app/companies/highradius) - Location text: Hyderabad, Telangana, India; Hyderabad - Where it can be done from (inferred): Remote · India (evidence: "Location lists "hyderabad" and remote") - Posted: 2026-08-18 (80 days ago) - First seen by alder: 2026-11-02 · last verified: 2026-11-04 - Reposted: 0 times · edited: 0 times - Apply on the employer's site: https://www.highradius.com/about/careers-list/?gh_jid=7803924003 ## Pay and sponsorship - Posted pay: not posted - Market band for similar posted roles (Hyderabad, n 9): p25 ₹7L, median ₹7.5L, p75 ₹8.6L - Recognised sponsor (NL): registered as "HighRadius B.V." (checked 2026-11-03, [register](https://ind.nl/en/public-register-recognised-sponsors/public-register-regular-labour-and-highly-skilled-migrants)) - Licensed UK sponsor: registered as "HighRadius UK Limited" (checked 2026-11-03, [register](https://www.gov.uk/government/publications/register-of-licensed-sponsors-workers)) ## Description (the employer's text) ### About Us HighRadius, a renowned provider of cloud-based Autonomous Software for the Office of the CFO, has transformed critical financial processes for over 800+ leading companies worldwide.Trusted by prestigious organizations like 3M, Unilever, Anheuser-Busch InBev, Sanofi, Kellogg Company, Danone, Hershey's, and many others, HighRadius optimizes order-to-cash, treasury, and record-to-report processes, earning us back-to-back recognition in Gartner's Magic Quadrant and a prestigious spot in Forbes Cloud 100 List for three consecutive years. With a remarkable valuation of $3.1B and an impressive annual recurring revenue exceeding $100M, we experience a robust year-over-year growth of 24%. With a global presence spanning 8+ locations and a recent addition in Poland, we're in the pre-IPO stage, poised for rapid growth. We invite passionate and diverse individuals to join us on this exciting path to becoming a publicly traded company and shape our promising future. ### Job Summary We are looking for a highly skilled and experienced Support Manager to lead our Functional Support Consultant team. This team is responsible for providing high-quality support for our robust and scalable SaaS products. As a Support Manager, you will be a key leader, ensuring our team delivers continuous, delightful customer experiences and resolves issues efficiently. ### Key Responsibilities - Team Leadership: Lead and manage a team of Functional Support Consultants, fostering a people-first mentality and a collaborative environment. You'll be responsible for coaching, mentoring, and developing your team to ensure they are the "ultimate HighRadian ambassador". - Performance Management: Monitor team and individual performance against key metrics and SLAs. Use your knowledge of support KPIs to drive continuous improvement in areas like response time, resolution time, and customer satisfaction. - Operational Excellence: Oversee the day-to-day operations of the support team, ensuring that best practices for service delivery are followed. You will manage ticket queues, dynamically prioritize issues, and multitask as needed to maintain efficiency. - Escalation Handling: Act as the primary escalation point for complex or critical customer issues. You will use your excellent communication and problem-solving skills to de-escalate situations, provide quick resolutions or workarounds, and ensure issues are driven to resolution. - Customer Advocacy: Champion the customer experience by understanding and empathizing with client situations. You will partner with internal and external stakeholders to provide a "delightful customer experience". - Cross-Functional Collaboration: Serve as a liaison between the support team and other departments, communicating customer feedback and insights to inform product development and company strategy. ### Skills and experience needed - Experience: Proven experience in a Support Manager role, preferably within a SaaS application environment. - UK/US Client Experience: Demonstrated experience managing support teams that handle UK and US clients. - KPI Knowledge: Strong knowledge and practical experience with key performance indicators (KPIs) for support teams. - Communication Skills: Excellent communication skills, particularly in handling escalations and resolving conflicts with a collaborative approach. - Technical Acumen: A technology-centric background with familiarity in application troubleshooting practices and tools like case management, knowledge bases, and defect management. - Problem-Solving: Strong logical, analytical, and problem-solving skills to effectively manage and resolve complex Issues ### What You’ll Get - Competitive salary. - Fun-filled work culture (https://www.highradius.com/culture/) - Equal employment opportunities. - Opportunity to build with a pre-IPO Global SaaS Centaur --- Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Ahighradius%3A7803924003 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.