# ServiceNow System Administrator at Hearst

> Hybrid · United States · Unspecified · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Ahearst%3A4466291009 (read 2026-11-07).

## Facts (observed)

- Company: [Hearst](https://alderhq.app/companies/hearst)
- Location text: Dallas, TX, United States; Dallas
- Where it can be done from (inferred): Hybrid · United States (evidence: "Location: Dallas, TX, United States; Dallas")
- Posted: 2026-10-27 (11 days ago)
- First seen by alder: 2026-11-02 · last verified: 2026-11-04
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://job-boards.greenhouse.io/hearst/jobs/4466291009

## Pay and sponsorship

- Posted pay: not posted
- Market band for similar posted roles (Dallas, n 330): p25 $52k, median $81k, p75 $134k

## Description (the employer's text)

### The Opportunity

Keep the ServiceNow platform secure, reliable and efficient in a mission-critical healthcare environment. As ServiceNow Systems Administrator, you’ll own the day-to-day administration, health, stability and governance of the platform at Homecare Homebase (HCHB), while enabling AI-powered capabilities such as Now Assist in a governed and compliant manner.

You’ll partner closely with Platform Architects, Platform Support and business stakeholders to support operational excellence and continuous improvement.

Hybrid: This hybrid role is based in Dallas, Texas.

### What You’ll Do

### Platform Administration

- Administer and maintain ServiceNow environments (DEV, TEST, PROD).
- Ensure platform availability, performance, scalability and security.
- Perform upgrades, patching, cloning and release support.
- Monitor platform health, logs and diagnostics.
- Support MID Servers and operational integrations.
- Execute changes in alignment with governance and change standards.
### AI & Modern Platform Capabilities

- Administer ServiceNow Now Assist features across supported modules.
- Configure AI entitlements, role-based access and usage controls.
- Validate AI-generated outputs for accuracy, quality and compliance.
- Support AI-assisted case summarization, response generation and knowledge creation.
- Support AI Control Tower for visibility into AI usage and adoption.
- Enforce responsible AI governance, including data privacy and human review controls.
### Configuration & Automation

- Configure forms, fields, workflows, Flow Designer flows, UI policies and notifications.
- Maintain Service Catalog and request workflows.
- Administer user roles, groups, ACLs and security policies.
- Support automation and intelligent routing while ensuring platform stability.
### ITSM & Operations Support

- Administer core ITSM processes: Incident, Problem, Change, Request and Knowledge.
- Support CMDB, Asset Management, IT Operations Management, Strategic Portfolio Management and Customer Service Management.
- Maintain CMDB accuracy, CI relationships and CSDM alignment.
### Support & Collaboration

- Serve as escalation point for platform and AI-related issues.
- Partner with Platform Architects and stakeholders on requirements and solution validation.
- Support audits, compliance activities and platform documentation.
- Contribute to continuous improvement and platform optimization initiatives.
- Partner with developers, architects, product owners and business stakeholders to translate requirements into platform solutions.
- Support release testing, deployment activities and post-release validation.
- Participate in incident, problem and root-cause analysis related to platform issues.
### What You’ll Bring

### Required Qualifications

- 4-8+ years of ServiceNow administration experience in enterprise environments.
- Strong hands-on experience with ServiceNow system administration and configuration.
- Solid understanding of ITSM and ITIL best practices.
- Experience supporting production, regulated or mission-critical systems.
- Working knowledge of CMDB, CSDM and data governance.
- Basic scripting knowledge for admin-level support (Business Rules, Client Scripts).
- Experience or exposure to Now Assist or AI-enabled ServiceNow features.
- Strong written and verbal communication skills.
### Preferred Qualifications

- ServiceNow Certified System Administrator (CSA).
- ITIL certification.
- Experience with AI governance, automation or AI-enabled platforms.
- Healthcare, SaaS or regulated industry experience.
- Experience working alongside ServiceNow Platform Architects or Centers of Excellence.
### Additional Information

Sponsorship: This position does not provide immigration sponsorship. Applicants must have the right to work in the U.S. without immigration sponsorship.

### What You Can Expect From Us

We don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits and professional development opportunities are a few of the many reasons Homecare Homebase is a great place to build your career.

- Meaningful work. Make a difference in the lives of clinicians and home-based care teams—and ultimately the patients they serve.

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Ahearst%3A4466291009 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.