The Opportunity

Make sure every customer is billed accurately, completely and on time. As Senior Billing Specialist, you’ll play a critical role at Homecare Homebase (HCHB), ensuring billing is properly reflected across Zuora and downstream accounting systems. Reporting to the Order-to-Cash leader, you’ll execute subscription and services billing, validate contract-to-invoice accuracy, and make sure credits, rebills, adjustments and billing corrections are processed with the proper accounting impact in mind.

You’re a detail-oriented billing professional with deep, hands-on Zuora billing expertise, strong accounting fundamentals and sound judgment on invoices, credit memos, debit memos, write-offs, cancellations, amendments, renewals and non-standard billing terms. You can read contracts, ask the right questions before billing, explain how billing actions affect accounts receivable, revenue, deferred revenue, tax and the general ledger, and partner across teams to resolve issues before they reach customers or financial close.

What You’ll Do

End-to-End Billing Operations

Own day-to-day, weekly and monthly customer billing activities in Zuora for SaaS subscriptions, implementation fees, professional services, usage or overage charges, renewals, amendments and one-time charges.
Review executed contracts, order forms, amendments, renewals, cancellations and customer requests to determine correct billing treatment before invoices are generated.
Prepare, validate and execute bill runs, invoice batches, credit memos, debit memos, rebills and billing corrections in accordance with the billing calendar and approval policies.
Ensure invoice data accuracy, including product, rate plan, quantity, term, service period, billing frequency, discounts, payment terms, bill-to and sold-to information, purchase order details, tax treatment and invoice delivery requirements.
Proactively identify billing errors, contract discrepancies, missing data and system issues before invoices are delivered to customers.

Zuora Billing Expertise & Data Integrity

Serve as a hands-on Zuora Billing subject matter expert for customer accounts, subscriptions, amendments, cancellations, ramp deals, rate plans, charge segments, invoice schedules, billing batches, credit memos and debit memos.
Maintain accurate customer, subscription and billing data in Zuora and ensure the system reflects executed contract terms and approved billing policies.
Troubleshoot Zuora bill run errors, invoice generation issues, credit memo processing issues, billing holds, failed integrations and downstream ERP discrepancies.
Partner with Accounting, Revenue Operations and systems teams to ensure Zuora billing activity aligns with Oracle Fusion and related order-to-cash systems.
Support Zuora enhancements, testing, data cleanup and process improvements that improve billing accuracy, controls and scalability.

Credits, Adjustments & Accounting Impact

Evaluate and process customer credits, service credits, concessions, debit memos, rebills, refunds, cancellations, write-offs and other billing adjustments in accordance with approval policies and documentation standards.
Understand and explain the accounting impact of billing activity on accounts receivable, revenue, deferred revenue, contra-revenue, tax and general ledger account mapping.
Partner with Revenue Accounting or Technical Accounting before processing credits, adjustments or non-standard billing items that may affect revenue recognition or financial reporting.
Maintain clear, audit-ready documentation, approvals, support and rationale for all credits, rebills, write-offs and adjustments.
Identify root causes of recurring billing corrections and recommend controls or process changes to prevent repeat issues.

Month-End Close, Reconciliations & Controls

Prepare billing-related month-end close support, including invoice and credit memo summaries, billing exception reports, billing accrual support and reconciliations as required.
Reconcile Zuora billing activity to Oracle Fusion and support tie-outs for accounts receivable, deferred revenue, unbilled items, billing holds and open billing exceptions.