We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime.

Job Overview

At Hasbro, we create moments of joy, imagination and connection for fans and families around the world. We’re looking for a driven and commercially curious Key Account Manager to join our Neu-Isenburg team and help bring some of the world’s most loved brands to life at retail.

In this full-time role, you’ll take ownership of a portfolio of key retail partners, blending strategic account planning, hands-on customer collaboration and sharp market insight. It’s an opportunity to play a key role in shaping how Hasbro brands show up, stand out and win with consumers across Germany, Switzerland and Austria, working alongside colleagues in Sales, Customer Service, Operations, Demand Planning and Customer Marketing in a team-focused environment.

Partner with the GSA (Germany, Switzerland, Austria) Sales team and cross-functional regional departments (e.g. Customer Service, Operations, Demand Planning, Customer Marketing) to put into action approved retail sales strategies, reinforcing the market position of Hasbro brands.

Maintain and develop the business with key retail accounts and distributors to improve Hasbro European Trading (HET) and Hasbro International Trading (HIT) sales and profit targets.

You'll be measured on: HET/HIT turnover (value and volume) and market share; distribution/channel assortment/customer listing targets; customer profitability; customer plan and forecast accuracy; the ‘what’ and the ‘how’ of effective business interactions.

Location and Work Arrangement

This role is based at our Neu-Isenburg, Germany office and follows a hybrid schedule designed to support in-person collaboration. Employees are expected to work onsite on Tuesdays, Wednesdays, and Thursdays, with the flexibility to work remotely or onsite on Mondays and Fridays.

What You'll Do

Build, implement, and monitor full-year account business plans for HET/HIT, using sell-out analysis, forecasting, and phasing to keep plans on track.
Achieve profitability goals for HET/HIT in the market, applying profitability models to support decision-making.
Execute the regional brand, channel, and commercial strategy across your key accounts.
Build effective, trusted business partnerships with key customers at all levels.
Collaborate closely with relevant partners on the customer side to ensure smooth daily operations in ordering, delivery, marketing activities, and data maintenance.
Maintain positive relationships with our licensors to plan and complete joint retail activations.
Manage customer information flow on sales, stocks, and payments, and drive execution of new product launches, listings, and promotional campaigns.
Own the Customer Business Plan from start to finish. Develop it for approval and track its financial impact, including sales objectives, customer allowances, and investment budget.
Maintain accurate records of all customer agreements that comply with the Sarbanes-Oxley Act (SOX).

What You'll Bring

Proven experience in key account management, preferably in the toy, entertainment, or FMCG industry.
Strong skills in building and maintaining customer relationships.
Ability to monitor and analyse market activities and trends.
Experience developing and implementing business plans.
Solid understanding of managing budgets and financial targets.
Excellent communication and presentation skills.
Ability to work collaboratively within a team to achieve common goals.
Proficient in German and English.

Who We Are

We’re a team of creators, storytellers, and innovators united under the Hasbro family and home to beloved brands, AAA digital games studios and immersive experiences that spark imagination across generations. Together, we’re committed to a culture rooted in creativity, excellence, curiosity, and inclusion, and where every employee is empowered to think boldly, act with integrity, and spark joy for all.