About Groma

Groma is blending real estate and technology to unlock a new real estate asset class while making it easier for everyone – from institutional investors to the residents in our buildings – to participate in ownership. Our property technology platform uses AI to bring new efficiencies to the small unit count multifamily sector, enabling us to efficiently acquire, upgrade, and operate these 2-20 unit multifamily buildings and bring institutional performance to this massive but historically overlooked sector. Our investor technology platform makes owning these assets accessible to a broad array of investors, with bespoke vehicles available to institutional and family office investors and our flagship vehicle, the blockchain-powered GromaREIT, available to everyone, with a special focus on enabling ownership for the residents in our buildings. Visit www.groma.com to learn more about us.

About the Role

We are seeking highly-motivated and organized co-ops to join our maintenance operations team. The Maintenance Operations Co-op role acts as a primary point of contact for all maintenance-related tasks across Groma's residential real estate portfolio. This position requires exceptional communication, problem-solving, and organizational skills, and works across teams with our field technicians, third-party vendors, and residents. Responsibilities include, but are not limited to:

Maintenance Coordination

Field all inbound maintenance requests from residents via phone, email, and our resident portal
Triage and prioritize maintenance issues, dispatching our in-house field technicians or third-party contractors as needed
Manage the scheduling and follow-up of all maintenance tasks to ensure timely and effective resolution
Maintain accurate records of all work orders, including billing and completion details
Assist with on-site inspections for apartment turnovers and quarterly property checks, specifically focusing on maintenance and repair needs
Complete quarterly supply inventory audits to ensure our team has the necessary materials on hand
Assist with the move-in and move-out process, performing maintenance-focused walkthroughs

General Property Operations

Participate in property operations meetings and projects
Assist with the onboarding of new triple-decker acquisitions to the portfolio
Help with the implementation of maintenance-specific policies and procedures

Experience

1+ years of experience in customer service, administration, hospitality positions (experience in the real estate, construction, or property management industries is a plus)
Strong computer skills (Google Suite experience preferred)
Excellent communication and interpersonal skills, must be very comfortable talking on the phone
Ability to work independently and as part of a team
Diligent and efficient documentation, task, and schedule management skills

Work Schedule

Most individuals looking for a new place to live or requesting help with their residences tend to do so outside normal working hours, and we have created coverage schedules that balance our team members' and our renters' needs. These schedules allow for a 40-hour work week for our team members, with alternating shift times to account for weeknights and weekend coverage.

We’ve included a sample schedule below, but more specific details will be provided during the interview process.

Week 1 (40 total hours)

Week 2 (40 total hours)

Week 3 (40 total hours)

Week 4 (40 total hours)

Saturday

OFF

11-7

OFF

11-7

Sunday

OFF

11-7

OFF

11-7

Monday

11-7

OFF

11-7

OFF

Tuesday

11-7

OFF

11-7

OFF

Wednesday

11-7

Thursday

11-7

Friday

11-7

Compensation

This is a 40 hour per week position and is paid at a rate of $20 per hour.

Job Benefits

Fully covered commuter passes for bus, subway, boat, or commuter rail
Competitive paid time off policy, 4 company holidays within co-op cycle
In-office gym and roofdeck
Comprehensive catering, snack, and beverage program

About Our Culture

At Groma, we’re looking to build something big and are on a very fast growth trajectory. We strive to respect individuals and their needs, while also acknowledging the reality that we have a small team that is trying to accomplish some very ambitious goals in a short period of time.