About the Team

The Operations team manages our worldwide distribution network and is responsible for authenticating our sneakers, fulfilling orders and ensuring on-time delivery to buyers. Through our technological innovation and logistical efficiency, you will join a team that prides itself on being the most trusted marketplace in the industry while shipping and processing tens of millions of products for our global buyers and sellers.

Role Overview

The Director, Domestic Fulfillment is a hands-on, high-impact leadership role responsible for the operational health, performance and people development of GOAT Group’s US and Canada fulfillment network. This is not a seat-and-oversee role — it is a builder’s role. The Director will partner closely with the AVP, Global Operations to establish a shared vision for how the domestic site management teams operate individually and together, driving standardization, structure and accountability across a network at varying stages of maturity.

The right candidate is an architect, not a firefighter. They recognize that recurring chaos is a design flaw, and they build systems that make predictable outcomes the default. They bring deep, credentialed warehouse and fulfillment expertise, the floor-level instincts to diagnose what's actually happening at a site, and the leadership presence to energize managers and associates alike. Significant domestic travel is expected. Preferred locations are Los Angeles, CA or New Jersey to maintain proximity to our west and east coast hubs.

In this role, you will:

SITE OPERATIONS & NETWORK LEADERSHIP

Lead day-to-day operational performance across GOAT Group’s US and Canada fulfillment sites, maintaining a clear and current picture of each site’s health, maturity level and most pressing priorities.
Manage multiple sites simultaneously at different performance and development stages — balancing competing priorities across locations (e.g., productivity recovery in one site, labor planning in another, supervisor development in a third) without losing sight of network-level outcomes.
Recognize that the same metric at two different sites can represent two entirely different problems — and apply the right diagnostic lens to each rather than a uniform intervention.
Drive consistent implementation of 5S principles, facility organization standards and safety protocols across all domestic sites, getting sites in order as a foundation for everything that follows.
Establish and enforce SOP compliance and training effectiveness standards, treating gaps in adherence as performance signals that require investigation and action — not administrative noise.
Conduct and oversee structured improvement cycles including time studies, batch logic reviews and cognitive load analysis to optimize floor operations and reduce error rates.

PERFORMANCE MANAGEMENT & SCORECARD ACCOUNTABILITY

Own the domestic fulfillment scorecard — building and maintaining the reporting cadence, audit discipline and site accountability systems that keep performance visible and actionable at every level of the organization.
Translate performance data into concrete floor-level action: identify deficiencies in success scores or operational metrics, develop targeted response plans and drive execution through clear direction and follow-through.
Treat missing or incomplete data as a performance signal — not a neutral event — and hold sites accountable to the discipline of complete, accurate and timely reporting.
Own the CPO equation as a planning and management tool, not just a reporting metric — understanding the relationship between fixed labor, volume and headcount decisions and using that understanding to keep sites financially prepared through seasonal and monthly fluctuations. (Business & Operational Acumen — Advanced)
Hold the line between a volume-driven CPO problem and an execution-driven CPO problem — and communicate that distinction clearly to finance, operations leadership and site managers alike.

PEOPLE DEVELOPMENT & SITE MANAGEMENT PROGRAM