Globality is the autonomous sourcing platform to manage the entire intake to award process.

At Globality, we build agentic technology that transforms how global enterprises source goods and services — autonomously, at scale, and without the inefficiencies that have defined procurement for decades. Our platform interprets purchase intent, generates sourcing materials, evaluates suppliers, and executes negotiation strategies without manual intervention.

The Role

Globality is looking for a Sr. Customer Value Manager to own a portfolio of enterprise client relationships (typically Fortune 500 and Global 2000 corporations) and to build and lead a team of Customer Success professionals in EMEA. This is a player / coach role. You will carry your own strategic accounts while setting the standard for how the team proves and grows customer value. You will own expansion goals for your region and build the processes and customer community that scale value across EMEA.

Your mandate is measurable value realization. You will define success with each client, quantify the savings, cycle-time improvement, and spend under management that Glo delivers, present those outcomes to executive sponsors, and use that proof to identify expansion opportunities. You will be accountable for the results of both your own portfolio and your team's.

What You Will Do

Drive value and expansion

Own the value realization strategy for your accounts. Set success criteria with each client, track realized value, and present outcomes to executive sponsors on a regular cadence.
Own expansion goals for your portfolio and your team's. Build account growth plans that identify whitespace across categories, business units, regions, and spend types, and build pipeline with sales and partner teams.
Own and report on NRR, gross retention, expansion pipeline, NPS, and account health, translating the data into actions that improve client outcomes.
Build trusted advisor relationships with procurement leaders, finance, and business stakeholders.

Support adoption and advise as a hands-on partner

Partner with the implementation team to support clients through enterprise-wide adoption, contributing to training, flagging adoption risks early, and supporting escalations. Implementation delivery is owned by the implementation team.
Solve complex client needs with existing Glo 2.0 functionality, and share structured customer input with sales, product, and engineering to improve the customer experience and inform the roadmap.

Lead and coach the team

Build, manage, coach, and develop a team of Customer Success professionals in EMEA, including hiring, goal setting, expansion targets, feedback, and career development.
Build and maintain scalable processes and playbooks for value reviews, health scoring, renewal readiness, and expansion plays across EMEA, and make best practices repeatable.
Run account and pipeline reviews, and step into key client moments to model the standard.

Build the EMEA customer community

Build and grow an EMEA customer community, including executive roundtables, peer forums, and events that showcase realized value.
Turn community engagement into advocacy, references, and expansion opportunities.

What You Bring

6+ years in customer success, account management, consulting, or other client-facing roles, owning retention and expansion outcomes for enterprise accounts
Experience in procurement and sourcing required
2+ years of experience managing, mentoring, or leading team members, including leading through influence as a team lead or senior individual contributor
Experience building processes, teams, and customer programs (such as communities or advocacy) in a growing region, ideally EMEA
Demonstrated success growing revenue within existing accounts and building executive business reviews that tie product usage to quantified business outcomes
AI-forward mindset, with fluency in applying AI to account management, team leadership, and client value
Ability to influence stakeholders at all levels, including C-suite sponsors, and to work from account health, usage, and financial metrics (NRR, GRR, NPS) to guide decisions