# Lead Consultant — Customer Experience at Gallup

> United States · Staff · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Agallup%3A4449188009 (read 2026-11-14).

## Facts (observed)

- Company: [Gallup](https://alderhq.app/companies/gallup)
- Location text: Chicago; Chicago
- Where it can be done from (inferred): United States (evidence: "Location: Chicago; Chicago")
- Posted: 2026-10-12 (33 days ago)
- First seen by alder: 2026-11-02 · last verified: 2026-11-13
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://job-boards.greenhouse.io/gallup/jobs/4449188009

## Pay and sponsorship

- Posted pay: not posted
- Market band for similar posted roles (Chicago, n 81): p25 $98k, median $140k, p75 $177k

## Description (the employer's text)

Go beyond measuring customer experience. Change it.

As a lead consultant on Gallup’s Customer Strategy team, you’ll help change the customer experience at Fortune 1000 organizations. You’ll bring a customer-first perspective to your clients, helping them understand what their customers experience and how their employees can strengthen customer relationships and business outcomes.

### What You’ll Do

- Advise senior client leaders on customer experience strategy, translating customer insights and analytics into practical, prioritized action
- Partner with account teams to uncover and activate customer experience growth opportunities across Gallup’s client portfolio
- Diagnose complex customer challenges and shape customized solutions, from initial discovery and proposal development through implementation and delivery
- Measure customer engagement, introduce service values, enhance brand reputation and develop other customer experience strategies unique to your clients
- Connect Gallup’s employee engagement expertise to customer outcomes, helping client leaders understand how their people can create exceptional customer experiences
- Leverage third-party customer experience technologies and platforms when needed to create the right solution for each client
- Help evolve Gallup’s customer experience approach by bringing fresh perspectives, sharing methods and learnings, and building capability across the firm
### Who We Want

- Customer-first strategists who understand what matters most to customers, know how employees shape customer experiences, and develop strategies that strengthen customer relationships and business outcomes
- Trusted advisers who combine analytical credibility, business acumen, compelling communication and a sophisticated presence to challenge assumptions and influence internal and external partners
- Curious builders who thrive in ambiguity, challenge the status quo and enjoy creating customized solutions rather than relying on an off-the-shelf answer
- Collaborative growth partners who build authentic relationships, work across teams and proactively uncover opportunities to expand Gallup’s impact, grow client accounts and generate revenue
- Driven achievers who take ownership and pursue exceptional outcomes with the confidence, agility and follow-through needed to move clients and colleagues to action
### What You Need

- Bachelor’s degree required; master’s degree preferred
- At least five years of paid professional experience in customer experience, customer strategy, customer insights or a related field, such as customer experience consulting, solutions consulting, account management, client success, management consulting or enterprise customer insights, required
- Demonstrated experience turning customer insights and analytics into recommendations and actions that improve client or business outcomes required
- Familiarity with customer experience technology platforms such as Qualtrics, Medallia, Forsta or similar platforms preferred
- Ability to travel approximately 25%, primarily within the U.S. and Canada, required
- A commitment to working on-site at Gallup’s Chicago office at least three days per week when not traveling required
- Eligibility to work in the U.S. required; this position is not eligible for employment visa sponsorship
### What You’ll Experience

- Mission-driven work: Make a meaningful difference in the world with your unique contributions, commitment to service and exceptional outcomes.
- An empowering culture:Collaborate with smart, passionate people who love what they do and welcome your ideas, perspectives and experiences.
- Learning and development: Grow in your career as we invest in what you do best, encourage curiosity and create an environment where it’s safe — and expected — to challenge the status quo.
- Brand strength, startup energy: Thrive in an innovative environment backed by a trusted brand.
- A vibrant workplace: Enjoy working in our ultramodern office inside River Point in Chicago’s bustling West Loop district — walking distance to the Metra, the “L,” Chicago Riverwalk, Fulton Market, French Market, Randolph Street restaurants and more.

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Agallup%3A4449188009 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.