FronteraCare delivers life-changing autism services to children and families across New Mexico and Colorado. We provide high quality diagnostic evaluations and ABA therapy, partnering closely with parents, grandparents, foster parents, and other caregivers to create individualized care plans rooted in each child's unique strengths, needs, and family context.

Our clinicians are committed to evidence-based, compassionate care that helps children with autism thrive. We believe the best outcomes are when families are at the heart of the treatment. By combining clinical expertise with family insights, we help children build skills, gain confidence, and thrive.

Our Mission

Our mission is to expand access to exceptional diagnostic and behavioral healthcare for every child, no matter where they live or their circumstances.

CHW Lead - Job Description

The CHW Lead oversees the day-to-day operations and performance of the CHW team, ensuring alignment with the New Mexico Department of Health (NMDOH) Community Health Worker Scope of Work and FronteraCare’s clinical and operational standards.

This position involves managing a remote, regionally dispersed team of CHWs, providing mentorship, training, and support to ensure high-quality outreach, engagement, and continuity of care for families receiving Diagnostic and ABA services. The CHW Lead also serves as a liaison between CHWs, clinical leadership, and administrative teams.

Clinical Quality

Oversee CHW activities to ensure consistent and effective family engagement, outreach, and care coordination across FronteraCare regions.
Monitor performance metrics related to client onboarding, service continuity, and waitlist management.
Personally engage with high-risk or stalled families to re-engage them and move them through the intake process.
Support CHWs in coordinating referrals, assessments, and family onboarding processes; directly monitor intake conversion and time-to-start metrics across assigned regions and proactively intervene on stalled or at-risk cases.Support CHWs in coordinating referrals, assessments, and family onboarding processes.
Ensure documentation accuracy and adherence to Frontera Health and NMDOH standards.
Analyze data and identify trends in service barriers and family engagement; collaborate with leadership to address system-level challenges.
Maintain familiarity with community resources and state programs to guide CHWs in providing accurate, up-to-date information to families.
Manage CHW program that drives Client / Family outcomes, collaborates effectively with interdisciplinary care team, and optimizes growth and revenue across Diagnostics and ABA Therapy Services

Professional and Ethical Conduct

Model professional, ethical, and culturally responsive behavior consistent with Frontera Health and NMDOH CHW standards.
Promote integrity, confidentiality, and accountability in all aspects of work and leadership.
Uphold FronteraCare’s mission of family-centered care and equitable access to services.
Conduct regular supervision and case reviews to ensure CHWs operate within ethical and regulatory guidelines.
Support compliance with all federal, state, and company policies and procedures.

Communication and Family Interaction

Provide guidance to CHWs on effective communication strategies with families, including education on ABA services, service navigation, and addressing barriers to care.
Oversee communication workflows to ensure families receive timely and consistent information.
Serve as an escalation point for complex family or community concerns requiring leadership input, and as an active driver of forward movement for families stuck in the intake pipeline, proactively identifying and working stalled cases.Serve as an escalation point for complex family or community concerns requiring leadership input.
Foster a culture of empathy, respect, and responsiveness across the CHW team.
When needed, engage directly with families to model high-quality service delivery and reinforce Frontera Health’s standards for engagement.