# Technical Support Specialist at Foundry

> United Kingdom · Unspecified · Software engineering · open. Source: https://alderhq.app/jobs/greenhouse%3Afoundry%3A8013921 (read 2026-11-10).

## Facts (observed)

- Company: [Foundry](https://alderhq.app/companies/foundry)
- Location text: London, UK; Foundry
- Where it can be done from (inferred): United Kingdom (evidence: "Location: London, UK; Foundry")
- Posted: 2026-06-17 (146 days ago)
- First seen by alder: 2026-11-07 · last verified: 2026-11-07
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://job-boards.greenhouse.io/foundry/jobs/8013921
- Skills listed (inferred): Azure

## Pay and sponsorship

- Posted pay: not posted
- Market band for similar posted roles (London, n 92): p25 £73k, median £103k, p75 £140k
- Licensed UK sponsor: registered as "Foundry (UK) Ltd" (checked 2026-11-09, [register](https://www.gov.uk/government/publications/register-of-licensed-sponsors-workers))

## Description (the employer's text)

Job Summary

The Technical Support Specialist is a hands-on member of a small, collaborative IT team, responsible for delivering high-quality end-user computing support across the EMEA region. This mid-level role is primarily desktop-focused, covering hardware, software, and endpoint management for users across multiple countries and time zones. The ideal candidate brings 3-6 years of progressive desktop support experience, is comfortable working autonomously across a distributed region, and takes pride in delivering a consistently excellent user experience.

Key Responsibilities

Desktop Support & Troubleshooting

- Provide hands-on and remote desktop support to end users across EMEA, covering hardware, software, peripherals, and connectivity issues.
- Diagnose and resolve problems with laptops, desktops, docking stations, printers, and AV/conferencing equipment.
- Perform root cause analysis on recurring issues and implement lasting fixes or documented workarounds.
- Coordinate with vendors and third-party teams for hardware replacements, warranty claims, and software licensing.
Endpoint & Desktop Administration

- Manage the full lifecycle of end-user devices imaging, deployment, configuration, refresh, and decommission across EMEA sites.
- Administer user accounts, permissions, and policies across Azure AD / Entra ID, and Microsoft 365.
- Deploy, patch, and maintain endpoint security using MDM/UEM tools (Intune, JAMF).
- Troubleshoot local and remote connectivity issues, including VPN, Wi-Fi, and office network access.
- Support the rollout of new hardware, OS upgrades, and standard software packages across the region.
Collaboration & Cross-Team Engagement

- Work closely with global IT, Infrastructure, Security, and HR teams on incidents, projects, and regional initiatives.
- Participate in incident reviews and contribute corrective action plans to prevent recurrence.
- Act as the regional IT point of contact for EMEA offices, building strong relationships with local stakeholders and office managers.
- Support onboarding and offboarding workflows across EMEA, including device provisioning, account setup, and access management.
Documentation & Knowledge Management

- Maintain detailed incident records, troubleshooting steps, and resolutions in the ITSM platform.
- Author and review knowledge base articles, runbooks, and SOPs to enable self-service and faster resolution across the team.
- Identify patterns in support demand and recommend system, process, or training improvements.
Team Contribution & Continuous Improvement

- Share knowledge openly within the team through documentation, informal coaching, and collaborative problem-solving.
- Lead or contribute to team training sessions, knowledge-transfer workshops, and technology walkthroughs.
- Ensure adherence to IT policies, security standards, and data protection requirements.
Required Skills & Qualifications

Experience

- 3–6 years in a desktop support, end-user computing, or field IT support role with increasing responsibility.
- Experience supporting users across multiple sites or countries, ideally within the EMEA region.
Technical Skills

- End-User Hardware: Laptops, desktops, docking stations, printers, mobile devices, and AV/conferencing equipment.
- Operating Systems: Advanced proficiency with Windows 10/11 and macOS. Linux is a plus.
- Microsoft 365: Outlook, Teams, SharePoint, OneDrive confident supporting and troubleshooting the full suite.
- Identity & Access: Active Directory, Azure AD / Entra ID, Group Policy, and SSO integrations.
- Endpoint Management: Intune, JAMF, for device enrolment, compliance, and patch management.
- Networking Basics: VPN, Wi-Fi, DNS, DHCP enough to isolate and resolve common connectivity issues.
- ITSM Tools: Solid understanding of ITSM processes (incident, request, change management) is essential; we use Jira Service Management and will support the right candidate in getting up to speed with the platform.
- Languages: English required; additional EMEA language(s) a strong advantage.
Soft Skills

- Clear verbal and written communication in English, able to support users of varying technical backgrounds across different cultures.

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Afoundry%3A8013921 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.