# IT Field Engineer at Forgen

> United States · Unspecified · Software engineering · open. Source: https://alderhq.app/jobs/greenhouse%3Aforgen%3A5203717007 (read 2026-11-11).

## Facts (observed)

- Company: [Forgen](https://alderhq.app/companies/forgen)
- Location text: West Palm Beach, Florida (other locations considered); Florida
- Where it can be done from (inferred): United States (evidence: "Location: West Palm Beach, Florida (other locations considered); Florida")
- Posted: 2026-08-04 (99 days ago)
- First seen by alder: 2026-11-07 · last verified: 2026-11-07
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://job-boards.greenhouse.io/forgen/jobs/5203717007
- Skills listed (inferred): Azure

## Pay and sponsorship

- Posted pay: not posted

## Description (the employer's text)

### Forgen is dedicated to building a better future - for generations.

Location: West Palm Beach, Florida (other locations considered)

Travel: Up to 50%

### Position Summary

The IT Field Engineer is a senior, field-facing technology role responsible for owning network deployments, hardware support, and site technology operations across Forgen’s active project sites and office locations. This role serves as a primary point of escalation for the IT Service Desk and functions as the on-the-ground technology lead for new site mobilizations, ISP coordination, and end-to-end jobsite connectivity. The IT Field Engineer operates with a high degree of autonomy, interacts directly with employees at all levels—from craft workers to project executives—and partners closely with the IT Infrastructure and Service Desk teams.

### Forgen Overview

Forgen is a leading geotechnical and specialty civil construction company operating across North America. We are dedicated to delivering innovative solutions for complex civil, geotechnical, and environmental challenges, guided by our core values: We Do What We Say, We Are Passionate About Our Work, We Are One Team, We Work Smart, and We Do The Right Thing.

### Key Responsibilities

Field & Site Support

- Travel to active project sites to provide IT support, troubleshoot issues, and represent the IT team on the ground
- Serve as the primary escalation point for the IT Service Desk on complex or unresolved field and site issues
- Lead jobsite technology coordination from mobilization through demobilization, including setup, ongoing support, and teardown
- Meet with project executives, site superintendents, and staff to assess and coordinate IT needs
- Assist with IT setup for new offices and project locations, including conference room and collaboration technology
- Coordinate with local vendors for low-voltage installs, cabling, and other on-site technology services
- Serve as a senior IT generalist, supporting a broad range of technical needs across field and office environments
Network & Connectivity

- Configure and deploy high-availability, secure networks including wired infrastructure, switchgear, and wireless LAN
- Order and coordinate ISP and telecom services for new and existing jobsites; administer ISP and vendor contracts and billing
- Set up and configure Wi-Fi, Starlink, cellular hotspots, and other alternative connectivity solutions
- Troubleshoot complex network connectivity issues and drive root cause analysis to resolution
- Work with the IT Infrastructure team to develop and maintain network standards, configurations, and deployment procedures
- Support network equipment, phone systems, and other IT infrastructure across jobsite and office locations
- Maintain and manage network equipment inventory in coordination with logistics and the rental yard
Hardware & Device Management

- Install, configure, and support printers including IP-based printing and print server administration
- Image, configure, and deploy laptops, desktops, and other endpoint devices
- Support and troubleshoot jobsite-connected tools, AV/conference room systems, and office equipment
- Track and maintain asset inventory of IT equipment across job sites and office locations
Systems & Software Support

- Support Windows 10 and Windows 11 environments across field and office deployments
- Provide support for Microsoft 365 applications and services
- Support and maintain Active Directory and Microsoft Entra (Azure AD) environments
- Participate in software installations, upgrades, and patching cycles using update management tools
- Participate in the creation and maintenance of IT standards, procedures, and documentation
Escalation, Training & Communication

- Function as Level 3 escalation for the IT Service Desk; resolve complex issues and document resolution paths for reuse
- Train and mentor Service Desk staff and field team members on products, procedures, and best practices
- Participate in the IT root cause analysis process and contribute to problem management knowledge base
- Keep peers and management informed of trends, significant problems, and customer-impacting issues

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Aforgen%3A5203717007 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.