# Customer Success Manager, Retail + CPG at Flowcode

> United States · Manager · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Aflowcode%3A4746858005 (read 2026-11-09).

## Facts (observed)

- Company: [Flowcode](https://alderhq.app/companies/flowcode)
- Location text: New York; New York
- Where it can be done from (inferred): United States (evidence: "Location: New York; New York")
- Posted: 2026-10-26 (14 days ago)
- First seen by alder: 2026-11-07 · last verified: 2026-11-07
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://job-boards.greenhouse.io/flowcode/jobs/4746858005

## Pay and sponsorship

- Posted pay: not posted
- Market band for similar posted roles (New York, n 1079): p25 $120k, median $150k, p75 $178k

## Description (the employer's text)

### Customer Success Manager, Retail + CPG

This role is based in Soho, New York City and expected to be in office at least 4 days a week.

### Flowcode

Flowcode is the leading offline-to-online conversion platform, helping the world's biggest brands drive direct connections with their audiences. We combine data-driven design with next-gen QR tech to power instant, privacy-compliant engagement at scale. Over 75% of the Fortune 500 (including the top names in retail and consumer packaged goods) trust Flowcode to turn physical moments into digital actions, fast.

### The Role: Customer Success Manager, Retail + CPG

We're hiring a CSM focused on our Retail and CPG vertical. You'll own relationships with national retailers and consumer brands, turning packaging, in-store, print, and sports partnerships touchpoints into measurable digital engagement, and driving adoption, attribution, and expansion across your portfolio. This is a hybrid role that blends technical fluency with commercial instincts and a relentless focus on delivering measurable outcomes.

### You'll thrive in this role if you

- Have 3+ years in customer success, account management, or partnerships, ideally working with major retailers like Walmart, Home Depot, or Target, or with CPG brands like Kraft Heinz or AB InBev
- Understand the retail and CPG ecosystem: shopper marketing, packaging, in-store and point of sale, retail media networks, trade marketing, loyalty, and ecommerce
- Know how retail and CPG orgs are structured and can navigate from a brand manager or shopper marketing champion to the right budget owner across brand, digital, and trade fast
- Can confidently connect Flowcode to retail and CPG KPIs: first-party data capture, conversion, sales lift, loyalty sign-ups, repeat purchase, and campaign attribution
- Plan around the retail calendar: seasonal resets, holiday, back to school, product launches, and packaging and print production timelines
- Spot churn signals early and act. You've turned at-risk accounts into renewals and have the receipts
- Move fast on account challenges. You are highly proactive, resourceful, and sharp under pressure
- Can synthesize complex client challenges into clear executive narratives and recommendations
- Take ownership of your accounts and beyond to improve systems, processes, or team performance
- Know how to uncover expansion with new brands in a portfolio, new SKUs and packaging runs, new campaigns, and budget pockets
- Build trust across retail and CPG orgs: brand, shopper marketing, packaging, digital, ecommerce, loyalty, insights, and operations teams
- Have experience coordinating platform migrations or complex onboarding alongside implementation teams
- Are comfortable in HubSpot (or can ramp fast) and use systems to scale client engagement
### What You'll Own

- NRR targets across your portfolio: drive usage, adoption, renewal, and expansion. You own the number of your portfolio.
- Health score monitoring: proactively flag at-risk signals, build recovery plans, and move before accounts slip.
- Executive engagement, Strategic QBRs, Campaign Reviews: multi-thread across client teams and build relationships with executives, budget holders, and senior stakeholders.
- Risk mitigation and problem-solving: turn insights into action fast. You don't wait for escalation.
- Campaign and packaging readiness: partner with our team and print partners so codes, Hubs, and FlowURLs are built, tested, and live on packaging, in store, and in market on time.
- Cross-functional influence: drive alignment across Sales, Product, and GTM to unlock product growth and services opportunities to drive revenue.
- Platform migration coordination: manage client-side timelines, expectations, and cross-functional dependencies alongside our implementation team.
- Sales partnership: identify and close upsell opportunities, including new brands, business units, and retail programs.
- Workflow alignment: build rhythms that match retail calendars, packaging cycles, product launches, and campaign flights.
- NYC presence: deepen client relationships by showing up on-site, at events, and as a strategic partner.

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Aflowcode%3A4746858005 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.