Payroll & Benefits Administrator

Location: Lewisville, TX | Light Hybrid Work Option (in office as needed, no set days) | Open to fully remote in the US for highly qualified candidates

Reports To: Senior Director, People & Culture

Employment Type: Full-Time, Exempt

About the Role

Are you a hands-on payroll and benefits professional who takes ownership, thrives on solving problems, and knows how to get things done without waiting for someone to provide the next step? We’re looking for a proactive, resourceful Payroll & Benefits Administrator who can independently manage critical People Operations processes while continually looking for ways to make them more efficient, accurate, and employee-friendly.

In this role, you’ll take ownership of payroll, benefits, and leave-of-absence administration across a global organization. You’ll serve as a trusted resource for employees, collaborate with internal teams and external vendors, and help ensure our programs run smoothly and compliantly. You’ll also have the opportunity to identify gaps, troubleshoot complex issues, and implement practical improvements that strengthen our processes and the overall employee experience.

Success in this role requires more than following established procedures. We need a self-starter who is comfortable working independently, exercises sound judgment, and takes initiative when challenges arise. You’re someone who digs into problems, identifies root causes, develops solutions, and follows through to completion. Hands-on experience with Workday Payroll is essential, along with the confidence to navigate systems and processes, resolve issues, and take accountability for results.

What You’ll Do

Payroll, Benefits & Leave Administration

Own the day-to-day administration and delivery of payroll, benefits, and leave-of-absence programs, helping ensure accurate, timely, and consistent service across the organization.

Manage payroll and benefits processes, employee records, controls, and related activities throughout the employee lifecycle.

Administer and support payroll operations in Workday Payroll, troubleshooting discrepancies, investigating system or process issues, and helping maintain data integrity.

Coordinate benefits administration, employee leave programs, and related People Operations initiatives.

Serve as a knowledgeable, responsive resource for employee questions related to payroll, benefits, and leave, providing clear guidance and resolving issues efficiently.

Problem-Solving & Process Improvement

Independently investigate payroll, benefits, and system-related issues, identify root causes, and drive solutions through resolution.

Proactively identify process gaps, recurring issues, and opportunities to improve efficiency, accuracy, compliance, and the employee experience.

Take initiative to develop and implement practical solutions rather than relying on established procedures when those procedures no longer meet business needs.

Maintain accurate, confidential records and support reporting, audits, reconciliations, and other operational requirements.

Monitor processes and deadlines, anticipate potential issues, and take action before problems affect employees or business operations.

Partnership & Compliance

Manage relationships with payroll and benefits vendors, coordinating services, addressing concerns, and holding partners accountable for timely resolution.

Partner with People & Culture, Finance, and other internal stakeholders to support effective payroll and benefits delivery.

Help maintain compliance with applicable payroll, benefits, leave, and employment requirements across relevant jurisdictions.

Communicate process updates, requirements, and employee guidance clearly and effectively.

Support broader People Operations, wellness, and employee experience initiatives as needed.

What You’ll Bring

Three to five years of progressive experience in payroll, benefits, leave administration, or People Operations.

Hands-on experience using Workday Payroll is required. You should be comfortable navigating the system, working with payroll data, investigating discrepancies, and troubleshooting issues. Experience limited to Workday HRIS or other Workday modules, without Workday Payroll experience, does not meet this requirement.