# Sr. UX Researcher - ArcGIS Apps at Esri

> Remote · United States · Senior · Design · open. Source: https://alderhq.app/jobs/greenhouse%3Aesri%3A5029318007 (read 2026-11-07).

## Facts (observed)

- Company: [Esri](https://alderhq.app/companies/esri)
- Location text: Redlands, CA; Denver, CO - Louisville; Portland, OR; Redlands, CA; Remote Eligible, US
- Where it can be done from (inferred): Remote · United States (evidence: "Location: Redlands, CA; Denver, CO - Louisville; Portland, OR; Redlands, CA; Remote Eligib")
- Posted: 2026-03-03 (249 days ago)
- First seen by alder: 2026-11-03 · last verified: 2026-11-04
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://www.esri.com/careers/5029318007?gh_jid=5029318007

## Pay and sponsorship

- Posted pay: $112k–$177k per year (from the listing's pay field)
- Market band for similar posted roles (Denver, n 7): p25 $144k, median $150k, p75 $156k
- Licensed UK sponsor: registered as "Esri (UK) Ltd" (checked 2026-11-03, [register](https://www.gov.uk/government/publications/register-of-licensed-sponsors-workers))

## Description (the employer's text)

### Overview

Join Esri as a Senior UX Researcher – ArcGIS Apps, where you’ll focus primarily on ArcGIS Business Analyst and ArcGIS Instant Apps while supporting research across a broader suite of ArcGIS applications. In this role, you’ll collaborate with designers, product managers, software engineers, and domain experts to conduct impactful foundational and directional research across a variety of SaaS applications. You’ll partner with multiple product teams to carry out agile research in a fast-paced environment, supporting projects in active development as well as research that informs strategic product decision-making. Your work will directly influence how professionals around the world use critical ArcGIS applications to tackle complex geographical challenges.

### Responsibilities

- Lead exploratory and evaluative research across the development lifecycle to guide product direction and decision-making on ArcGIS Apps, including identifying user problems & research opportunities to exploring new audiences & testing product iterations
- Align research with agile development processes, ensuring user insights are proactively represented in standups, sprint planning, retrospectives, GitHub issues, and release cycles
- Build strong relationships and manage research projects across multiple product teams, acting as a trusted partner and embedding deeply in cross-functional workflows
- Partner with product and design leadership to prioritize research needs, develop plans, and deliver actionable insights tailored to designers, engineers, and product managers
- Synthesize findings from multiple data sources into clear problem statements, actionable recommendations, and proposed next steps that reflect product priorities
- Champion inclusive research practices, ensuring participants, data, and recommendations reflect the diversity of our users, their environments, and use cases
- Contribute to research operations that improve rigor, efficiency, and scalability including mentoring team members & helping maintain a diverse participant pool
- Serve as a trusted subject matter expert for designers and cross-functional partners working across the ArcGIS suite
### Requirements

- 5+ years of experience leading user experience research on complex enterprise software
- Expertise in qualitative, quantitative, and mixed-method research methodologies (including usability testing) across remote and in-person formats
- Expert-level knowledge of design patterns and common usability challenges for enterprise software or data-focused applications
- Demonstrated experience conducting agile UX research and collaborating closely with cross-functional product teams
- Ability to adapt research methodologies to the needs, opportunities, and constraints of each project and deliver insights and recommendations on time
- Ability to deeply understand ArcGIS software and the field of GIS, including proactively learning product workflows and engaging with internal subject matter experts
- Proven ability to plan, organize, and manage time effectively, with a strong focus on scoping and managing collaborative research projects
- Experience recruiting participants from specialized technical and B2B audiences, including international users
- Excellent written and verbal communication skills, with the ability to make complex ideas actionable and easy to understand
- Bachelor’s degree in human-computer interaction, information science, anthropology, psychology, sociology, or a related field
- Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the U.S.
### Recommended Qualifications

- Knowledge of GIS technologies, data visualization tools, and analytical workflows
- Familiarity with accessibility standards and software localization practices
- Experience applying quantitative methods to software telemetry data
- Familiarity with development and product management tools such as GitHub, Confluence, and Productboard
- Master's degree in human-computer interaction, information science, anthropology, psychology, sociology, or a related field

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Aesri%3A5029318007 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.