# Network Operations Lead (El Paso, TX) at EOS IT Solutions > United States · Staff · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Aeositsolutions%3A8932183002 (read 2026-11-05). ## Facts (observed) - Company: [EOS IT Solutions](https://alderhq.app/companies/eos-it-solutions) - Location text: El Paso, Texas, United States; El Paso, Texas - Where it can be done from (inferred): United States (evidence: "Location: El Paso, Texas, United States; El Paso, Texas") - Posted: 2026-11-05 (0 days ago) - First seen by alder: 2026-11-05 · last verified: 2026-11-05 - Reposted: 0 times · edited: 0 times - Apply on the employer's site: https://eosits.com/company/careers/?gh_jid=8932183002 - Skills listed (inferred): Swift/iOS ## Pay and sponsorship - Posted pay: not posted - Market band for similar posted roles (United States, n 2164): p25 $140k, median $180k, p75 $223k ## Description (the employer's text) ### OUR COMPANY EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. ### WHAT YOU WILL DO We are seeking a highly skilled and hands-on Data Center Network Operations Lead to oversee and support hardware repair and troubleshooting operations of fiber optic deployment, splicing, testing, and maintenance activities across large-scale and mission-critical environments. . This role requires deep technical expertise in diagnosing and resolving hardware and network issues, executing repairs, and leading a team of technicians in delivering high-quality, SLA-driven support. The ideal candidate will be proficient in using Command Line Interfaces (CLI) for diagnostics, managing escalations, and ensuring the consistent delivery of network services across a range of server, storage, and network hardware platforms. This role may require up to 10% travel domestically. ### KEY RESPONSIBILITIES ### People Management - Experience leading or coordinating field-based technical teams in fast-paced operational environments. - Ability to monitor productivity, manage workloads, and drive teams toward defined deliverables and operational targets. - Maintain and update documentation for incident resolution, root cause analysis, and repair procedures. - Manage ticket queues and ensure SLA adherence through effective prioritization and escalation. - Provide technical leadership and mentorship to junior technicians, ensuring adherence to best practices and safety protocols. - Collaborate with cross-functional teams to support infrastructure upgrades, migrations, and maintenance windows. - Ensure compliance with MOPs and CMOPs, and contribute to their development and continuous improvement. - Provide operational continuity and leadership coverage in the absence of the Site Supervisor. - Lead and coordinate teams of technicians on a day-to-day basis. - Assign workloads, oversee daily activities, and ensure all field personnel remain aligned with project priorities and productivity expectations. - Closely monitor technician output and performance against defined daily and weekly targets. - Ensure all team members are actively engaged, productive, and operating in compliance with safety and quality standards. - Provide hands-on technical guidance, mentorship, and support to field personnel where required. - Escalate performance concerns, operational risks, or resource issues to the Site Supervisor in a timely manner. - Promote a culture of accountability, professionalism, teamwork, and operational excellence across all site activities. ### Technical Experience & Oversight - Lead operations across server, storage, and network hardware platforms, ensuring timely and effective resolution of hardware failures. - Perform advanced diagnostics using CLI tools (e.g., Cisco IOS, NX-OS, Linux shell) to identify and resolve system and network issues. - Oversee physical hardware repair, including component-level replacements (e.g., drives, memory, NICs, PSUs, fans, motherboards). - Troubleshoot Layer 1–3 network issues, including port failures, fiber optic cabling, link flaps, and misconfigurations. - Provide technical support and guidance for fiber splicing activities, including single-mode, multi-mode, and ribbon fiber applications. - Support testing and validation activities using OTDR, OLTS, power meters, and visual fault locators. - Assist in the review and interpretation of OTDR traces, loss budgets, and certification results. - Support troubleshooting and resolution of fiber infrastructure issues and network faults. ### ESSENTIAL CRITERIA - Associate degree or higher in a technical discipline or equivalent hands-on experience in data center operations or IT support. --- Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Aeositsolutions%3A8932183002 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.