OUR COMPANY

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO

The Venue & Specialty Escalation Team (VSET) Engineering Supervisor is responsible for leading and developing a team of technical professionals supporting live streaming, broadcast, event networking, and event technology services across global customer environments.

This role provides operational leadership, technical guidance, workforce planning, and service delivery oversight to ensure the successful execution of high-profile events, executive broadcasts, and large-scale technology deployments.

The ideal candidate combines strong people leadership with deep expertise in live event production, streaming technologies, networking infrastructure, and customer-facing operations. As a senior escalation point, this individual will resolve complex technical challenges, drive operational excellence, and partner with internal stakeholders, customers, venues, vendors, and project teams to deliver world-class event experiences.

KEY RESPONSIBILITIES

Team Leadership & People Management

• Lead, mentor and develop a global team of streaming/broadcast technicians and event solutions engineers — 1:1s, performance, coaching and career development.

• Foster a culture of accountability, collaboration, innovation and continuous improvement.

• Own team scheduling, resource allocation and workload balancing across a 24/7/365 follow-the-sun coverage model, including on-call rotations and event coverage.

• Support recruitment, onboarding and training of new team members; ensure compliance with EOS and client standards.

Operational & Service Delivery Management

• Own delivery of Tier 0–1 live broadcasts, executive communications, hybrid events and event connectivity globally.

• Manage event intake and demand — including the two-business-week minimum lead time — and triage onsite vs. remote support against tier criteria.

• Triage requests against tier criteria to deteermine on-site vs. Remote support model.

• Coordinate resources across multiple concurrent productions, deployments and projects.

• Ensure technical readiness through planning, pre-event staging, testing, rehearsal support, redundancy validation, and risk assessment.

• Monitor service quality, operational metrics, and customer satisfaction; produce post-event metrics and reporting.

• Develop, maintain, and establish service-level targets, escalation procedures, service standards and operational best practices.

• Manage incident response and provide leadership during on-air failures and high-impact service interruptions, escalating media reliability issues through appropriate structure as required.

• Drive continuous improvement initiatives across tools, workflows and technical processes.

Technical Leadership

• Senior escalation point for live streaming and broadcast distribution; guidance on streaming architecture, signal flow and redundancy planning.

• Oversee AWS media infrastructure (MediaLive, MediaConnect, MediaPackage, CloudFront, Secrets Manager for SRT passphrases) and the enterprise encoder fleet and downlink facility.

• Oversee contribution and distribution across fiber, satellite, bonded cellular and IP video — delivering to Facebook Live, Workplace Live, YouTube, Twitch and X, plus press pool feeds.

• Oversee accessibility delivery: live captioning, caption translation and interpretation services.

• Own network design, deployment and troubleshooting for event connectivity — wired, wireless and dedicated internet — including secure builds for executive environments.