# Executive AV/VC Maintenance Support Technician at EOS IT Solutions > United States · Unspecified · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Aeositsolutions%3A8907211002 (read 2026-11-05). ## Facts (observed) - Company: [EOS IT Solutions](https://alderhq.app/companies/eos-it-solutions) - Location text: Menlo Park, California, United States; San Francisco, California, United States; Menlo Park, California; San Francisco Bay Area, California - Where it can be done from (inferred): United States (evidence: "Location: Menlo Park, California, United States; San Francisco, California, United States;") - Posted: 2026-10-21 (14 days ago) - First seen by alder: 2026-11-02 · last verified: 2026-11-04 - Reposted: 0 times · edited: 0 times - Apply on the employer's site: https://eosits.com/company/careers/?gh_jid=8907211002 ## Pay and sponsorship - Posted pay: not posted - Market band for similar posted roles (SF Bay Area, n 2018): p25 $100k, median $155k, p75 $210k ## Description (the employer's text) ### OUR COMPANY EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. ### POSITION OVERVIEW Join us as an Audio Visual (AV) Maintenance Technician – Tier 2 (CST-EXEC)! This dynamic on-site role is critical in supporting and maintaining video conferencing systems for our clients. You will provide white-glove support to executives and VPs, ensuring they have the best experience possible. The CST-EXEC Tech is responsible for delivering high-quality technical support, troubleshooting, and resolving issues related to in-room AV/VC (Audio Visual/Video Conferencing) technology, including equipment failures, physical malfunctions, and software configuration problems. ### KEY RESPONSIBILITIES - Provide ongoing technical support for video conferencing equipment and in-room AV technology. - Diagnose and resolve hardware and software issues, ensuring minimal downtime for end users. - Perform root cause analysis to identify recurring problems and implement solutions to prevent future incidents. - Analyze trends in AV/VC issues to proactively improve service quality and operational processes. - Document solutions and best practices to enhance team knowledge and efficiency. - Participate in the commissioning of AV systems for both retrofits and new builds. - Ensure all installations meet company standards and client requirements. ### ADDITIONAL DUTIES - Collaborate with cross-functional teams to deliver seamless AV experiences. - Maintain accurate records of maintenance activities and service requests. ### IDEAL CANDIDATE - Strong technical background in AV/VC systems. - Experience supporting executives and VPs is a plus. - Excellent problem-solving and communication skills. - Highly proficient with a wide range of AV technologies. ### WHAT YOU’LL DO - Be the primary on-site technician with the knowledge and skillset to fix 99% of issues in rooms. - Act as the primary user-facing POC for all VC related issues. - Provide exceptional client-level support to users, with a knack for de-escalating technical fails. - Perform break-fix (user-reported incident) tasks within the target SLA response window. - Execute maintenance and repair tasks on all VC gear to maintain 99% uptime and address all primary issues. - Keep accurate tagging and data entry of all tasks, projects, and requests performed. - Form strong XFN partnerships with local Helpdesk, Facilities, Events, Executive Support, and EAs of high-profile staff. - Deliver white-glove VC technical support for C-suite and high-level management. - Provide VC-focused support for high-profile events. - Handle RCA reported network-related call escalation issues. - Actively monitor local and global VC Endpoints and related hardware. - Assist, train, and advise Tier 1 technicians on signal flow and inspections best practices. - Initiate Cisco TAC cases and vendor RMA’s for equipment. - Advise and QC integrators on client installation standards. - Partner with OTD New Builds DPM’s to provision and deploy all VC and VIO related equipment in new office locations. - Track inventory of on-site supplies, consumables, and assets. - Maintain up-to-date knowledge of relevant industry standard hardware as well as client proprietary tools. ### WHAT YOU NEED TO SUCCEED - Be self-motivated and accountable in a fast-paced, independent environment. - Think creatively as well as methodically regarding technical issues. - Have knowledge of Cisco, Crestron, Extron, Shure, Clearone, and other AV/VC related hardware and signal flow. - Possess strong interpersonal, customer service, and conflict resolution skills. - Show willingness to learn and adapt to client culture. - Work both independently and collaboratively with a team. --- Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Aeositsolutions%3A8907211002 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.