# IT Operations Specialist at EOS IT Solutions

> Germany · Unspecified · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Aeositsolutions%3A8842571002 (read 2026-11-06).

## Facts (observed)

- Company: [EOS IT Solutions](https://alderhq.app/companies/eos-it-solutions)
- Location text: Berlin, Berlin, Germany; Berlin, Brandenburg
- Where it can be done from (inferred): Germany (evidence: "Location: Berlin, Berlin, Germany; Berlin, Brandenburg")
- Posted: 2026-09-25 (41 days ago)
- First seen by alder: 2026-11-02 · last verified: 2026-11-04
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://eosits.com/company/careers/?gh_jid=8842571002

## Pay and sponsorship

- Posted pay: not posted
- Market band for similar posted roles (Berlin, n 146): p25 €42k, median €55k, p75 €80k

## Description (the employer's text)

### IT Operations Specialist – Key Responsibilities & Requirements

### Position Overview

- Act as the primary IT support contact for employees in the Berlin office, ensuring a seamless end-user experience.
- Support local and global IT infrastructure, workplace technologies, automation initiatives, and operational processes.
- Manage hardware provisioning, SaaS administration, user lifecycle activities, and IT service delivery.
- Collaborate with global IT teams to align on policies, processes, tools, and best practices.
- Deliver a high-quality, customer-focused IT experience that enables employees to work efficiently and securely.
### End User Support

- Provide first and second-line IT support for hardware, software, accounts, access, and workplace technology issues.
- Support employees throughout onboarding, day-to-day operations, and offboarding.
- Troubleshoot MacOS, Windows, mobile devices, SaaS applications, and collaboration tools.
- Escalate complex issues while maintaining ownership, communication, and follow-through.
- Deliver a responsive, customer-centric support experience with a focus on user satisfaction.
### Device Lifecycle Management

- Provision, configure, deploy, and recover end-user devices, with a strong focus on Mac environments.
- Manage IT asset inventories and maintain accurate lifecycle documentation.
- Support device enrollment and management through Jamf, Microsoft Intune, and similar endpoint management platforms.
- Coordinate hardware upgrades, replacements, and refresh programmes.
### Systems & User Administration

- Manage user provisioning and deprovisioning across business applications and SaaS platforms.
- Support Identity & Access Management (IAM) processes using Okta, Google Workspace, Microsoft 365, and related technologies.
- Maintain and update IT documentation, procedures, and knowledge base articles.
- Assist with operational improvements, standardisation projects, and service enhancement initiatives.
### Workplace Technology & AV Support

- Provide support for meeting room technology and collaboration platforms.
- Troubleshoot Google Meet rooms, Logitech conferencing equipment, displays, peripherals, and connectivity issues.
- Escalate advanced AV issues to specialist support teams when required.
- Support events, meetings, and conference room readiness activities.
### Candidate Profile

- Proven experience in IT Support, IT Operations, or Service Desk environments.
- Strong troubleshooting skills across MacOS, Windows, mobile devices, SaaS applications, and workplace technologies.
- Hands-on experience with tools such as Jamf, Intune, Kandji, Okta, Google Workspace, Microsoft 365, Jira, Zendesk, and ServiceNow.
- Advanced MacOS administration and end-user support experience.
- Excellent communication, customer service, and stakeholder management skills.
- Ability to work independently, prioritise workload, and manage multiple tasks in a fast-paced environment.
### Preferred Certifications

- CompTIA A+
- CompTIA ITF+ (IT Fundamentals)
- Google IT Support Professional Certificate
- Microsoft Certified: Endpoint Administrator Associate
- Jamf Certified Associate
- Okta Certified Professional
WHO WE ARE:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

#INDEMEA

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Aeositsolutions%3A8842571002 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.