# Data Center Network Operations Lead (New Albany, Ohio) at EOS IT Solutions

> United States · Staff · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Aeositsolutions%3A8777910002 (read 2026-11-05).

## Facts (observed)

- Company: [EOS IT Solutions](https://alderhq.app/companies/eos-it-solutions)
- Location text: New Albany, Ohio, United States; Columbus, Ohio; New Albany, Ohio
- Where it can be done from (inferred): United States (evidence: "Location: New Albany, Ohio, United States; Columbus, Ohio; New Albany, Ohio")
- Posted: 2026-09-02 (64 days ago)
- First seen by alder: 2026-11-02 · last verified: 2026-11-04
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://eosits.com/company/careers/?gh_jid=8777910002
- Skills listed (inferred): Swift/iOS

## Pay and sponsorship

- Posted pay: not posted
- Market band for similar posted roles (United States, n 2164): p25 $140k, median $180k, p75 $223k

## Description (the employer's text)

### OUR COMPANY

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

### WHAT YOU WILL DO

We are seeking a highly skilled and hands-on Data Center Network Operations Lead to oversee and support hardware repair and troubleshooting operations of fiber optic deployment, splicing, testing, and maintenance activities across large-scale and mission-critical environments. This role requires deep technical expertise in diagnosing and resolving hardware and network issues, executing repairs, and leading a team of technicians in delivering high-quality, SLA-driven support. Reporting to the Service Manager, this role coordinates workload, manages escalations, supports staff development, and partners with site leadership and cross-functional teams. The ideal candidate will be proficient in using Command Line Interfaces (CLI) for diagnostics, managing escalations, and ensuring the consistent delivery of network services across a range of server, storage, and network hardware platforms.

This position involves rotational shifts to support 24/7/365 operations. This role may require up to 10% travel domestically

### KEY RESPONSIBILITIES

### People Management

- Experience leading or coordinating field-based technical teams in fast-paced operational environments.
- Directly manages technician team members at the assigned site, including regular 1:1 meetings, performance feedback, coaching, professional development, onboarding, training, and accountability.
- Coordinates daily support operations, including workload distribution, ticket queue oversight, staffing coverage, escalation triage, adherence to support processes, and service expectations.
- Ability to approve timecards accurately and on time for error-free billing, monitor productivity, manage workloads, and drive teams toward defined deliverables and operational targets.
- Maintain and update documentation for incident resolution, root cause analysis, and repair procedures.
- Manage ticket queues and ensure SLA adherence through effective prioritization and escalation.
- Provide technical leadership and mentorship to junior technicians, ensuring adherence to best practices and safety protocols.
- Collaborate with cross-functional teams to support infrastructure upgrades, migrations, and maintenance windows.
- Ensure compliance with MOPs and CMOPs, and contribute to their development and continuous improvement.
- Provide operational continuity and leadership coverage in the absence of the Site Supervisor.
- Lead and coordinate teams of technicians on a day-to-day basis.
- Assign workloads, oversee daily activities, and ensure all field personnel remain aligned with project priorities and productivity expectations.
- Closely monitor technician output and performance against defined daily and weekly targets.
- Ensure all team members are actively engaged, productive, and operating in compliance with safety and quality standards.
- Provide hands-on technical guidance, mentorship, and support to field personnel where required.
- Escalate performance concerns, operational risks, or resource issues to the Site Supervisor in a timely manner.
- Promote a culture of accountability, professionalism, teamwork, and operational excellence across all site activities.
### Technical Experience & Oversight

- Lead operations across server, storage, and network hardware platforms, ensuring timely and effective resolution of hardware failures.
- Perform advanced diagnostics using CLI tools (e.g., Cisco IOS, NX-OS, Linux shell) to identify and resolve system and network issues.
- Oversee physical hardware repair, including component-level replacements (e.g., drives, memory, NICs, PSUs, fans, motherboards).

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Aeositsolutions%3A8777910002 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.